How to deactivate Photoshop Elements

[nam69]

I dont know how to do this. I need to install my disc on a new computer and it told me my serial number is good for 2 computers and i need to deactivate one

please send replys to my email address

[Email address removed]

Message was edited by: Brett N

[Phinny]

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

[kevterence@gmail.com]

I have looked at that page before, it just sends me round in circles. If I try to use the contact facility elements is not listed and if I select the option for old software it just directs me to this community forum!

[Phinny]

I wonder if one of the chat staff could zero both activations for you?  Do you have an Adobe account? 

[Hphoto108]

I found an advice to go to this link but it it utterly useless:
http://www.adobe.com/aboutadobe/contact.html
You won't find the answer and cannot chat or talk with a real person! SO frustrating.

I have bought PSE 2020 and would like to deactivate my PSE 2019 to sell it but the program doesn't run under my macOS 10.15 Catalina so I cannot deactivate using the Help--> Sign Out way.

Any ideas?

Thanks.

[Greg_S.]

Try this article for help.  If you are unable to resolve your issue by yourself, you can use a "Contact us" link within the page which will take you to an online support agent.

[Hphoto108]

Problem solved. It was so simple that I should have thought it at the first place. I have an old Macbook Pro, which is running older OS X. I installed my PSE 2019 on it and signed out. Simple...

[MichelBParis]

"Problem solved. It was so simple that I should have thought it at the first place. I have an old Macbook Pro, which is running older OS X. I installed my PSE 2019 on it and signed out. Simple..."

Not totally solved... What if the current computer is stolen?

You are allowed to 'activate' two computers. One activation has been lost. You are using the second one. If it becomes unavailable, your only solution is to reach  Customer Care (by chat). They will solve the problem in minutes as they did for me in a similar situation.

[Hphoto108]

“Not totally solved... What if the current computer is stolen?

You are allowed to 'activate' two computers. One activation has been lost. You are using the second one. If it becomes unavailable, your only solution is to reach  Customer Care (by chat). They will solve the problem in minutes as they did for me in a similar situation.”

I don't know what you're after. I just needed to sign out with the serial number of my PSE 2019 to be able to sell the software so that the new owner can activate it. By the way, this one was for ONE Mac only. Now I can sell the program.

[MichelBParis]

I simply referred to the title of your post, which is a very common issue.

For the legal requirements when transferring licenses, read more:

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

[sheryltoo]

I bought Elements 12 several years ago, activated it, then uninstalled it because I wasn't going to use it. I didn't realize I needed to deactivate it when uninstalling it. I recently sold the software but the person who bought it said they couldn't use it since I had activated it. I see it listed under my products at Adobe.com but I don't see any way to deactivate it following instructions in Adobe's help section. It says I need to click, "manage plans" but there's no option for that. How can I get it deactivated?

[hatstead]

  wrote

I bought Elements 12 several years ago, activated it, then uninstalled it because I wasn't going to use it. I didn't realize I needed to deactivate it when uninstalling it. I recently sold the software but the person who bought it said they couldn't use it since I had activated it. I see it listed under my products at Adobe.com but I don't see any way to deactivate it following instructions in Adobe's help section. It says I need to click, "manage plans" but there's no option for that. How can I get it deactivated?

Suggest that you contact Adobe:

Contact Customer Care

[Peru Bob]

hatstead  wrote

Suggest that you contact Adobe:

Contact Customer Care

... and make sure to say that you just want to reset your activations or they may not offer support.

[sheryltoo]

Thanks. I'll do that.

[Display_10]

Hi,

I need to rebuild my laptop and before I do this Photoshop Elements 13 needs to be deactivated. I read that this is done with the Help -> Sign Out option, but all I can see in my Help menu is Help -> Sign In. I have been using PE13 on my laptop for a number of years and am sure that it was activated or else how can I have used it all this time? I don't want to find that after the rebuild I can't use PE13 any longer so I'm stuck.

Can anyone help me with this problem, please!

Thanks,

AVM

[Peru Bob]

If it only shows Help > Sign In, you must be signed out.

Worst case scenario, you can use the chat option here and ask only to have your activations reset:

Contact Customer Care

[superdruggist 1]

I cannot locate the Help>Sign out option to sign out in order to purchase the Elements 15 Version.

!

[Peru Bob]

Make sure that you are in the Editor and not the Organizer.

[Jose Pabon]

1. Hi, my old PC is dead, I can't reactivate my paid product on the new PC.
2. How I can do that?

Thanks a lot!

[Yuzral]

Short version as title.  Long version - motherboard bricked and ended up having to rebuild more or less from the ground up, including wiping the hard drives and started over.  As a result, my serial number for Elements 13 has hit its activation limit and I need to deactivate the old install.  Which I can't do because that computer no longer exists.

Advice at https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html#access-previous-comput... is to contact Adobe.  Per the tables at https://helpx.adobe.com/contact/what-contact-options.html, the only contact option listed is "Forums", which I presume is this forum.  So...erm...can anyone help?

[Greg_S.]

Go to Adobe.com and click on the blue Contact Us button under the Support menu. That will start a support chat session and they should be able to deactivate your old computer.

[rherder@web.de]

Recently I bought PSE 2020, and I'm quite happy with it. But I think the "Freistellungsempfehlungen" (I don't know the English word) is one of the most stupid and needless feature I ever saw.

Is there anyway to deactivate the "Freistellungsempfehlungen"?

Reinhart

[Phinny]

Your question isn't crystal clear.  You may be referring to the welcome screen, also known as the hub, which others have also expressed a dislike for.  You might pin Editor and Organizer to the task bar separately (or create shortcuts) and stop using the hub icon to launch them.  Hope that helps.

[rherder@web.de]

What I mean is this feature in the editor:

[Phinny]

I don't know if there's a way to turn those suggestions off or not.  I've never seen this question asked before, rherder.  Maybe someone else can be more helpful.  Thanks for the screen shot.

[MichelBParis]

It's the crop pre-selection suggestions.

You can turn it off in your preferences.

Edit >> preferences >> general - untick 'enable crop pre-selection' (It's the last option).