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paulm85849057
Participant
August 10, 2019
Answered

How to get updates for Elements 2019?

  • August 10, 2019
  • 2 replies
  • 7864 views

On both Photoshop Elements and Premiere Elements for 2019, on both PC and Mac, the Help > Updates menu item stays grayed out.  Is this normal?  How can I check for product updates?

      This topic has been closed for replies.
      Correct answer edwinb97216184

      Unfortunately yes this is normal. If there are no updates, the check for updates is grayed out. There are almost no updates for elements. Adobe simply waits with improvements until the next major release. So if you want a simple update, you will have to buy an update. Next update will be the 2020 version.

      A simple thing as an updated camera raw (available for photoshop cc) is still not updated in elements.

      2 replies

      LolaCookster
      LolaCookster
      Participant
      September 3, 2020

      If a customer pays for software, they should have the ability to check for updates.  I don't understand why I have to upgrade from 2019 to 2020 just to make sure it is update.  Poor customer service, I also use Photoshop and Lightroom and this is certainly not the case for them.  Very disappointed!

      E
      edwinb97216184Correct answer
      Inspiring
      August 10, 2019

      Unfortunately yes this is normal. If there are no updates, the check for updates is grayed out. There are almost no updates for elements. Adobe simply waits with improvements until the next major release. So if you want a simple update, you will have to buy an update. Next update will be the 2020 version.

      A simple thing as an updated camera raw (available for photoshop cc) is still not updated in elements.

        meikk86445178
        meikk86445178
        Participant
        August 14, 2019

        I have the same issue, Version ist Elements 2019, fresh installed a few days before, Version 2018 17.0... ?!?

        Updates für Photoshop Elements und Camera Raw

        there is a Version: Photoshop Elements 2019 update (version 2019.1)

        available, but nowhere a Download-Link for that.

        And the Update Button is greyed out.

        Two things that, can't be:

        - no Download-Link

        - Update not working (a greyed out Button looks more like a issue, than no Updates available!!!)

        Update will be for a Application issue, Photoshop one time used, closed (runs still in the background (see in the Task-Manager).

        Next start not Working -> only killing the Application via Task-Manager or Reboot helps :-(

        meikk86445178
        meikk86445178
        Participant
        August 14, 2019

        Read the correct answer above. There has been no update to PSE2019 (version 17) for Windows.

        If the option is greyed out, that means no update is available. You are automatically warned when an update is ready in recent PSE versions.


        Michael - that's not helpful...

        there is a Version released: Updates for Photoshop Elements and Camera Raw

        --> Updated: 19th March, 2019

        --> so Version from 2018 can not be up-to-date!!!

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