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I cannot install Photoshop Elements 2024 on my Windows 10.

Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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The Installer pops up an error, saying "Sign in failed. Please retry to load sign-in window again." But I didn't see the sign-in window yet, and didn't enter any passcode either. Can someone tell me what issue it is and how to fix it? Thanks.

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correct answers 1 Correct answer

Mentor , Jan 16, 2024 Jan 16, 2024

Sounds like your anti - virus is involved.  Try turning it off for a bit and see how the installer runs. 

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Mentor ,
Jan 16, 2024 Jan 16, 2024

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Sounds like your anti - virus is involved.  Try turning it off for a bit and see how the installer runs. 

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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Yes!!! It works now, after I turn off anti-virus and firewall, and reboot the computer. Thank you very much, Glenn! Very appreciate your help!

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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Thanks a lot for helpping me with this issue. Very appreciate it!

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