Inspiring

Question

I depend on this as a photographer. What does this mean? I am trying to trace a picture.

Forum|Forum|4 years ago
May 8, 2021
3 replies
1891 views

I am trying to back up my Photoshop Organizer on external hard drive, and 128,000 pictures to transfer to a new PC. I depend on this as a photographer, it is 17 years work! It has always worked in the past

When I backup it does 97% and then I get this message - ''C:\Users\ukphotos\Pictures\iCloud Photos\Photos\IMG_4151_edited1.jpg'' ( have changed it a little). Know nothing about iCloud - and I cannot find 4151 in Organizer or my files. Can somebody please help. Can Adobe phone me or contact me? Am willing to pay for help.

This topic has been closed for replies.

MichelBParis

Legend

Hi Jan,

I did not answer to your other post:

https://community.adobe.com/t5/photoshop-elements/i-depend-on-my-organizer-as-a-photographer-but-have-backup-problem/td-p/12023167

because of the iCloud folder you mentioned. I don't know anything about Macs, so I waited for experienced Mac users to start helping you.

a few questions:

- Did you notice a more precise error message or did it clearly indicate that the problematic file was unsupported or corrupt?

- was the full path of the problem file indicated?

- Do you have a relatively recent full backup?

- Can you confirm that you could not find the file name by a search both in the organizer and in the explorer?

- Did you try the usual troubleshooting: searching for missing files, repairing and optimizing?

The fact that you got to 97% or backup means that the problem file is a relatively recent one.

jane-e

Community Expert

@MichelBParis wrote:

Hi Jan,

I don't know anything about Macs, so I waited for experienced Mac users to start helping you.

Michel, do you mean @IAN JULIAN instead of "Jan" (or even "Jane")?

I've just re-read Ian's post and note these things. It may take a little collaboration with several of us knowing bits and pieces.

Macs don't have a C drive, which indicates Ian is on Windows. He can confirm.
He may possibly have iCloud installed because he has an iPhone. iCloud runs on both Windows and Macs.
https://support.apple.com/en-us/HT201391
This part of the path "IMG_4151_edited1.jpg" may indicate that the backup has gotten stuck on this edited photo that is stored in iCloud.

I don't use Windows or Photoshop Elements.

@davescm : Trevor uses an iPhone and Windows, and we have seen Conrad's posts about iPhoto management. Do you think either of them can assist?

~Jane

MichelBParis

Legend

Hi Jan,

I don't know anything about Macs, so I waited for experienced Mac users to start helping you.

By @MichelBParis

Michel, do you mean @IAN JULIAN instead of "Jan" (or even "Jane")?

I've just re-read Ian's post and note these things. It may take a little collaboration with several of us knowing bits and pieces.

Macs don't have a C drive, which indicates Ian is on Windows. He can confirm.

He may possibly have iCloud installed because he has an iPhone. iCloud runs on both Windows and Macs.
https://support.apple.com/en-us/HT201391

This part of the path "IMG_4151_edited1.jpg" may indicate that the backup has gotten stuck on this edited photo that is stored in iCloud.

I don't use Windows or Photoshop Elements.

@davescm : Trevor uses an iPhone and Windows, and we have seen Conrad's posts about iPhoto management. Do you think either of them can assist?

~Jane

By @jane-e

Yes, I meant @IAN JULIAN .

He is certainly in Windows.

I am waiting for his answers.

I'll read your link to the iCloud doc.

Many thanks for your help.

Edit:

It seems that iCloud does manage cloud sync just like OneDrive, Dropbox or Google Drive. So, there should be no special issue to manage catalogs in the same way.

davescm

Community Expert

Hi , I've moved your post from the Photoshop forum to the Photoshop Elements forum where you are more likely to get help with your issue.

Dave

jane-e

Community Expert

Hi @IAN JULIAN

Photoshop does not have an organizer. Are you using Lightroom? Lightroom Classic? Photoshop Elements? We can move your post. This is a user forum and we can't call you. Do not respond to scammers who may PM you purporting to be Adobe.

~ Jane

I

IAN JULIANAuthor

Inspiring

Thank you. I menat this to go to Elements. I believe it has done, but I also wanted help with iCloud - whatever that is.

If you do not have a facility for iCloud or file difficulty, then please delete from Photoshop, and I will leave it with Elements. I do not suppose you have anyehere in the UK where I can take my laptop. Thank you.

jane-e

Community Expert

@IAN JULIAN wrote:

I also wanted help with iCloud - whatever that is.

Hi

iCloud is Apple's storage for photos, mail, contacts, etc.

https://support.apple.com/guide/icloud/what-is-icloud-mm74e822f6de/icloud

~ Jane

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