I have os 10.10.5-trying to download trial of Elements15

Forum|Forum|8 years ago
February 5, 2018
1 reply
294 views

I get as far as install login. The next screen is blank and nothing happens. I know that my login and password are correct because I can login to my Adobe account page.

Is it no longer possible to download an older version?

Or, what am I doing incorrectly?

I have this on my desktop

At first a blank page was displayed after login, but now it simply rejects my login.

Thanks

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Correct answer Jeff Arola

It's asking for your User Name and Password for your mac, not your adobe ID.

Jeff Arola

Correct answer

Community Expert

It's asking for your User Name and Password for your mac, not your adobe ID.

R

rbohn61Author

Participant

Thanks. You saved a old guy a lot of frustration.

I swear I kept seeing a note right before log in that stated "use Adobe sign in"- and then it asked if the screen name they had on record was the correct one for me. (or something close)

I am fairly certain that you will encounter more questions from me.

Thanks again

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