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caitlind72529760
Participant
June 21, 2018
Answered

I keep getting an error

  • June 21, 2018
  • 1 reply
  • 577 views

I want to test out Photoshop Elements 2018. Adobe enables you to download something, which I did (multiple times, trying restarting and completely starting over), but I keep getting an error. The thing is I don't even know what the error is... It just states that "some things aren't installed" but won't show which things. It gives me a link to an error-centre, but the link doesn't work. I can ignore this message altogether and open the program, but then I can't do anything because it keeps saying "Couldn't do [the thing] due to lack of RAM space" but from what I know of my laptop I have enough space there so I don't understand why it's an error?

If you have any knowledge about this I'd love for you to help me out (I also a while back downloaded the Lightroom test-program which did work (I didn't like that one)). I'd love it if you could answer in simplified English, even though my English is good, I don't always understand all terms. So if you know what's going on and how to fix it, I would appreciate if you were also able to explain what I should do in simplified English (if that's too much of a hazard, that's okay, I'll figure it out. I'm just really happy you would be able to help).

Thanks in advance! 

This topic has been closed for replies.
Correct answer MichelBParis

My guess is that you may have two Microsoft problems at the same time.

1 - The RAM problem has hit thousands of Elements and Photoshop users after the latest Windows 10(1803) update. There is an explanation and a workaround: 

Error: An integer between 50 and 8 is required | Elements | Windows 10

Ask if you need more step by step help.

2 - There has been another issue for the 'missing components' error message. It seems that it is a 'false positive' warning, and that you can really access all the features. If you can't, that's most probably the RAM error above.

1 reply

MichelBParis
MichelBParisCorrect answer
Legend
June 21, 2018

My guess is that you may have two Microsoft problems at the same time.

1 - The RAM problem has hit thousands of Elements and Photoshop users after the latest Windows 10(1803) update. There is an explanation and a workaround: 

Error: An integer between 50 and 8 is required | Elements | Windows 10

Ask if you need more step by step help.

2 - There has been another issue for the 'missing components' error message. It seems that it is a 'false positive' warning, and that you can really access all the features. If you can't, that's most probably the RAM error above.

C
caitlind72529760Author
Participant
June 21, 2018

Thank you so much! I'll look into the articles, thanks!

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