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dalec62700211
dalec62700211
Participant
February 6, 2020
Answered

I've been on hold with Adobe Chat for 1.5 hours with no response. Is that normal?

  • February 6, 2020
  • 2 replies
  • 495 views

It has been over 1.5 hours since I opened a chat with Adobe support over an activation issue.  Still no response except for one "we're really busy" message over an hour ago.  Is that normal?

 

This topic has been closed for replies.
Correct answer dalec62700211
After 2 hours, I finally ended the chat. After a couple of minutes, I
reopened it and was almost immediately connected with someone. She
resolved my issue in 5 minutes. She said that they were having issues with
chat and were working to resolve them.

--
-----
"I live by two words - gratitude and tenacity. Tenacity gets me where I
want to go and gratitude doesn't allow me to be angry along the way." Henry
Winkler

2 replies

99jon
99jon
Legend
February 6, 2020

What is the issue? Maybe one of the other users here can help.

dalec62700211
dalec62700211Author
Participant
February 6, 2020

When I tried to install Elements 14 on my work laptop, I got the error that
it was installed on too many computers. I assume I forgot to sign out of
Elements on an old computer before wiping it. The rep was able to fix the
issue quickly, once I actually got to chat with her. Thanks.
--

Thanks!



Dale S. Cain


    Phinny
    Phinny
    Legend
    February 6, 2020

    I don't know about normal but it's definitely not cool.  I recently waited 2 hrs on chat before being helped.  My issue was resolved but 2 hrs, I mean, I could have showered, done all my grocery shopping, put all the stuff away and still been on hold.

    dalec62700211
    dalec62700211AuthorCorrect answer
    Participant
    February 6, 2020
    After 2 hours, I finally ended the chat. After a couple of minutes, I
    reopened it and was almost immediately connected with someone. She
    resolved my issue in 5 minutes. She said that they were having issues with
    chat and were working to resolve them.

    --
    -----
    "I live by two words - gratitude and tenacity. Tenacity gets me where I
    want to go and gratitude doesn't allow me to be angry along the way." Henry
    Winkler
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