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philiph429864
Participant
August 27, 2015
Question

I've recently installed El Capitan, and now Photoshop Elements 11 Editor cashed when I try save my files

  • August 27, 2015
  • 19 replies
  • 27380 views

I have recently tried the beta version of El Capitan on my MacBook Pro 13 mid 2012. I keep it up to date, installing all updates when available. Since I've being using the latest OS X, Adobe photoshop elements 11 Editor crashes when i try to save my file. All other aspects of the app appear to work perfectly, however the app becomes unresponsive when i click save as in the file menu. No options will work, and i cannot cancel the action. My only option is to force quit the app.

I bought this version of photoshop from the mac app store, and there are no updates available.

This topic has been closed for replies.

19 replies

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A
Anonymous
October 31, 2015

I'm getting the same thing and just posted the same question....very frustrated!

S
Steve Grisetti
Legend
November 1, 2015

I'm not sure what to tell you or what's going on on your computers . It works fine on El Capitan. It does on mine.

hcrespob
hcrespob
Participating Frequently
November 5, 2015

Good for you Grisetti. Congratulations! But your luck doesn't help us to solve our problem.

J
jamesd89845084
Participant
October 26, 2015

I am having the same problem with PE 11 on El Capitan.  I re-insalled my old PE 9 and it works.  I was able to design and save a file using PE 9 on El Capitan.

S
Steve Grisetti
Legend
October 27, 2015

Have you tried uninstalling and reinstalling your Premiere Elements 11 program?

An operating system update is a pretty big deal, and it sometimes bugs up some program's supporting files. (This usually doesn't happen on Mac OSX, but it can.)

Also, be sure to check you fonts for corruption. In my experience, font file corruption screw up Adobe programs on OSX more than any other issue.

OS X Quicktip: Find and Eliminated Corrupt Fonts - Apple Gazette

J
jamesd89845084
Participant
October 27, 2015

I did re-install PE 11.  Did not fix the problem.  Apparently, Adobe is aware of the problem and says they are talking with Apple to resolve the issue.  I have read lots of feeds on different sites expressing the identical problem with Capitan and PE 11.  Thanks.

R
rudibr
Participant
October 21, 2015

I have the exact same problem, Adobe - please please answer and provide a fix for this problem

MichelBParis
MichelBParis
Legend
October 21, 2015

Elements 11 (app store): Can't save file after installing MacOS 10.11 El Capitan

No comment.

    Chris Cox
    Chris Cox
    Legend
    October 21, 2015

    That topic is about a MacOS 10.11 bug that cause the OS save dialog to not finish/exit on Elements 11 bought from the app store only.

    It does not involve crashes, and appears unrelated to this topic.

    Adobe is working with Apple to determine what went wrong with the MacOS 10.11 code to cause the OS Save dialog issue.

    Also, if you are crashing, please post a crash report (the long, detailed text that shows the crash details).

    W
    wcardona
    Participant
    October 7, 2015

    Had the same problem! All of my CS 6 app won't work. Finally resolved the issue by loading the Java SS 6 pack.

    V
    volcom45
    Participant
    October 7, 2015

    Would you mind providing a direct link to what you're referring to? I see a Java SE 6, or the latest Java JRE which seems to be at 8.x.  I don't even see an SS? What exactly did you install? And was it the crashing on file save that you were having issues with?

    Thanks.

    V
    volcom45
    Participant
    October 6, 2015

    I have this same issue and am very frustrated! I uninstalled/reinstalled Photoshop Elements 11 and still have the same crashing issues when I go to save a file.  My biggest culprits have been panoramas.  Getting nagging memory issues that I also never used to get as well. There are no Adobe updates available from the app. I have OS X El Capitan final version. What can we do to regain compatibility? Having purchased this App at full price, I'm not about to repurchase a newer version when I love everything about this one. One of Adobe's easy troubleshooting guides is make sure you are running the latest version of OS X. We surely can't be faulted then for upgrading but still deserve a product that works.  Adobe, if you are reading this, please provide us a patch/fix/workaround or upgrade us to a newer version.

    Thanks.

    Kris

      hcrespob
      hcrespob
      Participating Frequently
      October 6, 2015

      See post 4. From philiph429864

      Not a fast solution but a way to keep using PSE 11.

      V
      volcom45
      Participant
      October 7, 2015

      But I don't already have an initial save to save over. I'm saving for the first time, and wanting to save as a JPG, not save in the default Photoshop format.  That isn't really a workaround for me.  Adobe needs to fix this.  I also tried going into the performance settings and maxing out the memory as described in another possible solution above and that also didn't improve things.

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      October 4, 2015

      Something to try:

      http://barbarabrundage.com/2014/10/17/a-reminder-for-mac-folks-upgrading-to-yosemite/

      In case you have trouble with the link, here is what it says and also really applies anytime you upgrade os x over os x and any versions.

      A Reminder for Mac Folks upgrading to Yosemite

      Posted October 17, 2014 by Barbara

        

      If you use a Mac and Photoshop Elements and plan to upgrade to Yosemite (OS X 10.10)  right away, just a reminder that in all recent versions of OS X, it has been critically important to delete all preferences before running PSE.

      If you have once run PSE it is necessary to also delete the saved application states.
      So you would need to go to your user library and delete:

      com.adobe.PhotoshopElements.plist
      Adobe Photoshop Elements < version > Paths
      Adobe Photoshop Elements < version > Settings
      com.adobe.Elements Organizer. < version >.plist
      com.adobe.ElementsOrganizer< version>.plist

      and any lockfiles with the same names, then (if you’ve used Elements in Yosemite) go to Saved Application States (at the same level as preferences) and delete any for PSE, then repair permissions and launch PSE again.

      To see the User library, click the Go menu in the Finder and hold down the Option key and it will appear below the little house for your user account.

      I’m not using Yosemite myself yet, but I would not be surprised if some of the older versions of PSE that work fine in 10.9 no longer work in 10.10, so I would suggest that if Elements is important to you, be sure you have a good clone of your system somewhere so that you can revert it if necessary.

      EDIT 9/19/2014: Some people are having a lot of trouble with Elements 12 in Yosemite, especially the tools in the Enhance section and layer behavior, so if you are using Elements 12 and don’t wish to upgrade to PSE 13, you might want to stop and think before going to 10.10 if PSE is important to your work.

      A
      A_T__Romano
      Inspiring
      October 4, 2015

      R_Kelly

      Great follow up.

      Thanks.

      ATR

      hcrespob
      hcrespob
      Participating Frequently
      October 3, 2015

      I have exactly the same problem with the official version of El Capitan that was released on Sep 30th.

      When I try to save my file it does not respond.

      Please philiph429864 let me know how you solved the problem... if you did.

      Thank you in advance.

        P
        philiph429864Author
        Participant
        October 3, 2015

        Hi hcrespob‌, though I have still not found a solution to this problem, I have found a way around it. So, if you're planning on editing a photo, copy the photo to a new folder (just to avoid making unchangeable edits to the original file). Then, open photoshop, on the menu bar select 'adobe photoshop elements 11 editor', and select preferences, and then general from the dropdown menu. A window will open. Here select "saving files". Change "On first save" to 'Save over current file'.

        This allows you to save any edits you have made over the file you have open. Its not a solution to the problem however. If you choose save as, the program will freeze once again. Also, though you can finally save files again, you cannot rename them, or change the file type within adobe photoshop - incredibly annoying!!!

          A
          A_T__Romano
          Inspiring
          October 3, 2015

          philiph

          I am surprised to see this thread in the Adobe Premiere Elements Forum since the issues presented in this thread are for Photoshop Elements Mac on Mac OSX 10.11 El Capitan. Might not this discussion profit from taking advantage of the specialized expertise in the Adobe Photoshop Elements Forum? What version of Photoshop Elements Mac are you using?

          Yesterday a Premiere Elements 13 and 14 Mac user reported on good results so far with these programs on Mac OSX  10.11 El Capitan

          Mac 10.11 WARNING - You may want to hold off on updating

          in spite of the problems with that operating system and non Premiere Elements programs.

          It was interesting to note that the System Requirement for Premiere Elements 13 and 14 do not include 10.11

          Premiere Elements 13.....10.8 through 10.10

          Premiere Elements 14 (just released)....10.9 or 10.10

          System requirements | Adobe Premiere Elements

          Note that the Photoshop Elements 13 and 14 System Requirements are the same in this regard.

          System requirements | Adobe Photoshop Elements

          ATR

          hcrespob
          hcrespob
          Participating Frequently
          October 3, 2015

          I have exactly the same problem with the official version of El Capitan that was released on the Sep 30th.

          When I try to save my file it doesnot respond.

          Please philiph429864 let me know how you solved the problem... if you did.

          Thank you in advance.

            S
            Steve Grisetti
            Legend
            August 27, 2015

            El Capitan has not been officially released yet, so you're using a beta preview of the OSX. It's difficult for any program to offer support for an OS that's still a work in progress.

            It might be best to direct support issues for this RC OSX to Apple and its operating system program administrators for now.

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