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BrunoMnr
Known Participant
April 29, 2024
Answered

Impossibilité de coloriser

Bonjour,

Je viens d'installer Photoshop element 2024 bet j'ai voulu faire un essai de colorisation d'une photo noir et blanc. Mais j'ai un message d'erreur me disant que la fonction n'a pas été télécharger ou problème de connexion internet (voir photo jointe). Ma connexion internet est bonne. Que se passe t-il ?

Merci de votre aide

 

Bruno

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    Greg_S.
    Greg_S.Correct answer
    Community Expert
    May 2, 2024

    Yes, Adobe has confirmed to me that it was a temporary server issue.

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    16 replies

    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    May 2, 2024

    Yes, Adobe has confirmed to me that it was a temporary server issue.

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      PannekoekMike
      Participant
      June 28, 2024

      Is it resolved yet?

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      BrunoMnrAuthor
      Known Participant
      June 28, 2024

      Hi Mike,

      Yes, it is

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      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      April 30, 2024

      @BrunoMnr: Thanks.

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        Greg_S.
        Community Expert
        Greg_S.Community Expert
        Community Expert
        April 30, 2024

        Please let us know the name of the person who contacted you, so we can get them banned from the forum.

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        BrunoMnrAuthor
        Known Participant
        April 30, 2024

        Yes, it's William Aguilar.. (with 2 dots)

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        Greg_S.
        Community Expert
        Greg_S.Community Expert
        Community Expert
        April 30, 2024

        @BrunoMnr , please make sure that the Adobe "employee" is a genuine Adobe person.  If you were contacted by a private message and given an email address that is anything other than @Adobe.com, it is probably a scammer.  

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        BrunoMnrAuthor
        Known Participant
        April 30, 2024

        No, Greg, he gave me a good email address 👌Thanks

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        Greg_S.
        Community Expert
        Greg_S.Community Expert
        Community Expert
        April 29, 2024

        If you installed the program within the past three weeks, you would have downloaded the most recently updated version of Elements 2024.  That update has been causing a number of problems for users, particularly those installing a French, German or Japanese version.   (The update enabled the Elements Web for those languages.)  Although I haven't seen your particular problem mentioned before, it clearly could be caused by the same bug.

         

        I suggest you download and install the earlier version of the program and turn off automatic updates.  A download link and further instructions can be found in this post.  Please report back if it solves your problem.

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          BrunoMnrAuthor
          Known Participant
          April 30, 2024

          Thanks a lot for your answer. I'll try to do that you advice in few days after sending an email to adobe support (an other advice from adobe employee)

          I'll tell you the end of my problem 

          Bruno 

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          BrunoMnrAuthor
          Known Participant
          May 2, 2024

          Bonjour,

          Hier, malgré avoir stoppé mon antivirus pui essayé avec la touche Maj (shift), j’avais toujours le même message. 

          Aujourd’hui cela fonctionne  (it works 😊), donc cela semblait bien être un problème de serveur.

          Thanks to Greg to have tried to help me.

           

          Bruno

           

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