Installation photoshop element

[oli5EF3]

Bonjour je viens d'acheter photoshop élément et premier element, lors de l'installation adobe refuse les numéros de serie qui m'ont été envoyé. J'ai désinstallé et réinstallé, pas d'évolution. Je suis sous mac OS 10.15.7

Merci de votre aide

[Peru Bob]

Are you using the proper serial number for the proper product?

Are you sure you have a serial number and not a redemption code?

See here:

https://helpx.adobe.com/x-productkb/global/redemption-code-purchase-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

Did you buy the Mac version and not the Windows version?

You can contact Adobe Customer Service for help:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html