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raymondj8214750
Participant
December 6, 2016
Question

issue with elements 15

  • December 6, 2016
  • 2 replies
  • 535 views

i just downloaded elements 15 to my windows 10, but when i go into the program and try to reduce any tool boxes (gradient for example) it won't reduce.  my arrow is there but nothing happens.  i've tried this several times.  no matter where i put the arrow to reduce the box i can't.  if this is a problem with 15 then i'll get my money back.

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    2 replies

    R
    raymondj8214750Author
    Participant
    March 16, 2017

    yea!  it also helped that i went into the compatibility troubleshooter and found that it was running in windows 8 mode when i have windows 10. i unclicked that box and the program runs much better.

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    December 6, 2016

    Sorry for the inconvenience.

    Please try resetting Preferences and see if it helps.

    To do so:

    Keep Ctrl + Alt + Shift keys pressed while launching Editor.

    A dialog will pop up asking to Delete Photoshop Elements Settings File?

    Say Yes.

    Let us know if the issue persists.

    Thanks,

    Anwesha

    c693279
    c693279
    Known Participant
    December 6, 2016

    Would this work on a mac using control + option + shift?  I am having similar issues using photoshop elements after upgrading my OS to mac OS X 10.12.1 (sierra).

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    December 6, 2016

    Cmd + Shift + Option for MAC

    Thanks,

    Anwesha

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