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J
jacobacci
Inspiring
April 24, 2024
解決済み

Kann Aktivierungen von Photoshop und Premiere Elements 2020 nicht zurücksetzen

  • April 24, 2024
  • 返信数 4.
  • 5491 ビュー

Ich möchte auf einem neuen PC Photoshop Elements 2020 und Premiere Elements 2020 neu installieren. Beim sign-in bekomme ich die Meldung dass ich bereits auf der maximalen Anzahl Computern mit dem Schlüssel eingeloggt bin. Ich habe diese Computer aber nicht mehr und kann mich nicht ausloggen.

Eine Unterhaltung mit dem Chat Support führte zu keine Lösung. Der Support kann offenbar die Aktivierungen aufgrund einer "kürzlichen Politikänderung" von Adobe nicht mehr zurücksetzen. Damit werden meine beiden Lizenzen für Elements 2020 de facto wertlos.

Wie kann man die Rücksetzung der Aktivierungen machen? Ich will kein Produkt mit einem Abo, deshalb verwende ich die Elements Produkte.

解決に役立った回答 jacobacci

Thanks @Jeffrey_A_Wright I did the redeem to verify whether the product keys / serials I have are correct and they seem to be so.

Is there anything that can be done to reset the activations for the two licenses of Photoshop and Premiere Elements 2020? Happy to provide you with the serials via PM.


After several hours on the online chat with Adobe Support I have learned the following:

  • Deactivating a Photoshop Elements installation by signing out (in the help menu) is not reliable. The activation is not reliably removed from the machine and freed up
  • The tool to reset activations has been decomissioned by Adobe in their infinite wisdom to make life hard for users of products with perpetual licenses
  • The 'official solution' if stuck in the 'maximum number of activations' conundrum is to either migrate to a subscription based product (which is obviously Adobe's 'solution' of choice) or purchase an upgrade license to Photoshop Elements 2024 (at 20 USD reduction of the normal retail price)

A truly sorry state of affairs.

返信数 4

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
June 5, 2025

@alfons_1358 what is the same thing that happened to you?  This thread is about Elements 2020.  If you just purchased that version from somebody online, you have been scammed.  

 

If you are trying to reinstall, on a new computer, Elements 2020 or another legacy version but are having issues with the activation, we may be able to help you.

A
alfons_1358
Participant
June 5, 2025

genau dasselbe ist mir passiert. gestern gekauft und installiert. heute  musste ich den pc zrücksetzen und weg ist photoshop.

bei der neuinstallation steht diese code wird schon benutzt .gab es eine möglichkeit?

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 24, 2024

@Jeffrey_A_Wright is there anything you can do for this user?

    J
    jacobacci作成者
    Inspiring
    April 24, 2024

    Thanks a lot. Hope Jeff will be able to help. Chat Support was not helpful.

    I guess I would also need a mod to delete the image of the serial number 

    E
    Errizona
    Participant
    May 18, 2024

    Hallo zusammen.

    Ich hoffe, es kann in diesem Fall geholfen werden, da ich aktuell vor genau dem gleichen Problem stehe. Wieso ist es nicht möglich, dass Adobe-Mitarbeiter die ehemals registrierten Geräte entfernen bzw. die Möglichkeit bereits aktivierte Geräte selber im eigenen Konto zu entfernen. Diese Möglichkeit gibt es bei den meisten Accounts mit Geräte-Limit. 

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    April 24, 2024

    Are you getting a QR code on the sign in screen?  See this article.

    J
    jacobacci作成者
    Inspiring
    April 24, 2024

    Thanks @Greg_S. 

    I am using the 2020 versions and I am getting the following message:

     

    <Removed by Moderator>

     

     

     

     

    J
    jacobacci作成者解決！
    Inspiring
    April 25, 2024

    Thanks @Jeffrey_A_Wright I did the redeem to verify whether the product keys / serials I have are correct and they seem to be so.

    Is there anything that can be done to reset the activations for the two licenses of Photoshop and Premiere Elements 2020? Happy to provide you with the serials via PM.


    After several hours on the online chat with Adobe Support I have learned the following:

    • Deactivating a Photoshop Elements installation by signing out (in the help menu) is not reliable. The activation is not reliably removed from the machine and freed up
    • The tool to reset activations has been decomissioned by Adobe in their infinite wisdom to make life hard for users of products with perpetual licenses
    • The 'official solution' if stuck in the 'maximum number of activations' conundrum is to either migrate to a subscription based product (which is obviously Adobe's 'solution' of choice) or purchase an upgrade license to Photoshop Elements 2024 (at 20 USD reduction of the normal retail price)

    A truly sorry state of affairs.

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