Login impossible on new device

Community Beginner ,
Jan 19, 2022 Jan 19, 2022

Copy link to clipboard

Copied

I used Mac Migration Assistant to transfer the content from my iMac OS11.6.2 to my new iMac (2021, M1) OS 12.1 (Monterey).

Now I face different problems with my PSE Version 18:

- To use the Editor I 'm requested to login with my Adobe ID but I run into a loop…

- Login via Safari is no problem, product serial number is ok, but there are no activated devices. Strange!

- also strange, the system information: OS10.16 is wrong, processor unknown …

pek35805201_0-1642610615460.png

What can I do?

TOPICS
Mac , Problem or error

Views

63

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Feb 03, 2022 Feb 03, 2022
Thanks, Vipin. And yes, the Editor launched... But in the meantime the problem has been solved by uninstalling, using the AdobeCleanUpUtility and then reinstalling PSE. And I learned that it is not possible to transfer PSE using the Migration Assistant. Regards,Elke

Likes

Translate

Translate
Adobe Employee ,
Feb 02, 2022 Feb 02, 2022

Copy link to clipboard

Copied

Hi

 

Does Editor launch and then the Sign in screen is displayed? or does it not even launch the Editor and asks for Sign in?

If you have any other Adobe product, could you check if you can Sign in using it?

 

Regards,

Vipin

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 03, 2022 Feb 03, 2022

Copy link to clipboard

Copied

LATEST

Thanks, Vipin. And yes, the Editor launched... But in the meantime the problem has been solved by uninstalling, using the AdobeCleanUpUtility and then reinstalling PSE. And I learned that it is not possible to transfer PSE using the Migration Assistant.

 

Regards,

Elke

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines