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Mary Lou Frost
Inspiring
October 20, 2020
Question

lost disks for 2020

  • October 20, 2020
  • 3 replies
  • 268 views

I recently had to uninstall Photoshop Elements 2020 and now I can't find my original disks.  Is there an account at Adobe which would have this record so I can download and reinstall?

 

Mary Lou Frost

 

This topic has been closed for replies.

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
October 21, 2020

Fortunately, you will be able to download Elements 2020 here.  Adobe supports downloads for the two most recent versions.  Make sure you save and backup the download.  In the future, you may not be able to download the file from your Adobe account profile because you have purchased the DVD from a third party vendor. 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 20, 2020

It's important to keep discs and serial numbers in a safe place.

If purchased from another vendor, you should attempt to find those disks.

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 20, 2020

Go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

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