• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

mac os installer was unable to access a critical file/directory code 41

Community Beginner ,
Aug 04, 2023 Aug 04, 2023

Copy link to clipboard

Copied

Hello guys 

 

I am trying to install Elements 2019 on my MAC OS High Sierra but I get this error:

mac os installer was unable to access a critical file/directory code 41

 

Can you please help, I've done this so many times before with versions 2018, 2019, 2020 etc but never had any problems 

 

I atached a video of the error 

 

I tried to drag the installer into the terminal and install, same error 

 

I restarted, cleared the cache and tried again, etc. nothing, same problem 

 

Can you please help! 

 

Thank you 

 

TOPICS
Download and install

Views

1.3K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 04, 2023 Aug 04, 2023

Copy link to clipboard

Copied

With error code 41, it can occur if you're logged in with a restricted account. Ensure you have full admin access when trying to run the installation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 04, 2023 Aug 04, 2023

Copy link to clipboard

Copied

I am logged in as administrator, but I will check and see, maybe I am wrong 

 

thank you 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 07, 2023 Aug 07, 2023

Copy link to clipboard

Copied

I am logged in as administrator, no doubt, I have full access 

 

Any other explanation on why I cannot install please? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 07, 2023 Aug 07, 2023

Copy link to clipboard

Copied

er.jpg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Some Kate Hayes... asked me to send an email to <spam email removed>

 

that sopunds to me like a scam, anyone knows about this? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 10, 2023 Aug 10, 2023

Copy link to clipboard

Copied

Definitely a scam. I've reported them.

Adobe doesn't use outlook.com.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 20, 2023 Nov 20, 2023

Copy link to clipboard

Copied

LATEST

Same issue under the same version of macOS. Did you ever find a solution? For example, it says that one should verify the permissions on the directory where the files are supposed to be installed. What directory do I need to do a "get info" on to verify the permissions for the installer?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines