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ChrigelKarrer
Inspiring
March 11, 2024
Answered

MacOS Sonoma 14.4 Photoshop Elements 2023 and 2024 crashes if clicking on Settings

  • March 11, 2024
  • 14 replies
  • 7900 views

HI!

I just stumbled over a odd problem another user mentioned in the Apple comunity.

 

Machines: Macbook 14 M3 + MacBook 16 M3

OS: MacOS Sonoma 14.4

Photoshop Elements 2023 and 2024

2003 was installed 2023/03 and worked flawless until i discovered the bug today.
Uninstalled 2023 with Adobe Uninstall software and installed 2024 version and same happen, again on both MacBooks.

 

Either Version works as supposed, except:
When i click on Settings (or how it's called in non German versions) (top bar menu point, all right side) then Photoshop Elemet crashes immediately and show a crash report.

This happen immediately when clicking on either of the several Settings to choose from.

 

Not sure if this is a German Language version problem or happen under other languages too.

 

Adobe support suggested to create a test user with admin rights to check if same occures.
I did that and same happen, PS E immediately crash/close after clicking on one of the several settings to choose from.

 

Anyone with same problem and/or any suggestions how to solve that issue?

 

Thanks in advance and have a great day!

Chris

    This topic has been closed for replies.
    Correct answer Bartosz36434551jzuz

    Workaround from Adobe:

     

    The workaround would be to change the language for Photoshop Elements 2024 editor to English US. Please follow the below steps:
    1. Please open system settings> click General in the sidebar, then click Language & Region on the right. (You may need to scroll down.)
    2. Go to Applications, select Photoshop Elements 2024> Support Files> PSE editor
    3. Choose a language for an app: Click the Add button, choose an app and a language from the pop-up menus, then click Add.

    14 replies

    Show previous replies
    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    March 12, 2024

    Do you have any third party plugins like ON1 installed for photoshop elements 2023/2024?

     

    If you hold down the Shift key while starting  photoshop elements 2023 or 2024

    and click Yes when the Skip loading optional and third party plugins dialog appears are you then able to click on the Settings without a crash?

     

      C
      ChrigelKarrerAuthor
      Inspiring
      March 12, 2024

      Hi Jeff

       

      No, no additional Plugins, just installation from the Adobe .dmg

      Holding shift when starting and denying loading plugins will give same error, immediately crash after settings clicked.

      Chris

      M
      MiKo61
      Participant
      March 14, 2024

      Hello everyone, I have the same problem ... the crash with error report has only been since the last update on the part of Apple..

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      March 12, 2024

      If the crash generates a crash report for Apple, can you paste the contents here on the forum where someone may be able to spot something.

       

      Also on the same computer that the crash report is from in the photoshop elements 2024 editor go to Help>System Info

      and paste the contents of that here on the forum as well.

      C
      ChrigelKarrerAuthor
      Inspiring
      March 12, 2024

      Thanks Jeff

      I try to attach the crash dumps

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      March 11, 2024

      What happens if instead of clicking on the Settings menu you use the Cmd + K keyboard shortcut to open the Settings(Preferences)?

      C
      ChrigelKarrerAuthor
      Inspiring
      March 11, 2024

      Thanks again Jeff!
      What i did meanwhile is:

      uninstalled all Adobe Software i had, PS, LR, CC, PSE and Premiere Elements using the Adobe unistaller software
      deleted manually all remaining Adobe references in /library

      Downloaded German Version,  installed and activated again PS E 2023

      Same problem clicking on one of the several Settings leads to crash
      Ctrl K same thing, Photoshop Elements crashes

       

      I will uninstall again PSE and install theEngish version to check if that works

       

      Chris

      C
      ChrigelKarrerAuthor
      Inspiring
      March 11, 2024

      Just a short update

       

      US English version of PS Elements 2023 show the same error, crash either clicking on 
      Preferences ad then on any of the choices, same for using Command K

       

      So it seems that it's not the German Version of PS E,

      it's rather the German Version of Sonoma 14.4 and/or the MacBook with M3 chip.

       

      So i will use Photoshop instead till this bug is fixed

       

      Chris

       

       

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      March 11, 2024

      Doesn't seem to be an issue here so far, running the US English versions of 23/24 on macOS Somoma 14.4 on a 2022 Mac Studio.

       

      You might try resetting the preferences on Adobe Photoshop Elements 2024 Editor by going to

      Macintosh HD/Users/UserName/Library/Preferences

      and trash the following

       

      Adobe Photoshop Elements 24 Settings folder

      Adobe Photoshop Elements 24 Paths

      com.adobe.PhotoshopElements.plist

       

      C
      ChrigelKarrerAuthor
      Inspiring
      March 11, 2024

      Thanks Jeff!
      I uninstalled both PS E and Premiere Elements using the Adobe uninstaller.

      Switched off Antivirus

      deleted the files you mentioned
      inmstalled both 2023 versions again as i don't wan't to spend money to upgrade to the non working 2024 version

      same problem, PS E crashes when clicking on one of the available settings
      Premiere Elements works normally and settings can be set

      Installed PS E 2023 again

      same problem, immediatley crash after clicking on one of the several settings to choose from

       

      Probably a problem with the German Language Version, i will see if i can find a US Version of 2023 or 2024 and install it to check that.

       

      Thanks


      Chris

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