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frankl41679244
Participant
September 20, 2017
Question

Missing files

  • September 20, 2017
  • 1 reply
  • 299 views

I recently purchased a new laptop and installed my original Elements 7.0 on it. However, when I attempt to open any file, elements comes up with "searching for missing file". It takes ages searching for every file (& I  have 000's). If I stop the search, the file is onscreen, pixelated.

I have clicked File/Reconnect/All Missing Files, but does not appeared to have helped/solved the solution.

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    1 reply

    99jon
    99jon
    Legend
    September 20, 2017

    Did you move the photos manually to the new machine?

    The recommended method is backup and restore which makes a clone copy of all media files and the catalog. This can be done using an external hard drive.

    Move Elements Organizer catalog

    F
    frankl41679244Author
    Participant
    September 20, 2017

    Hi. Thanks for your help.

    I have copied them to desktop from the external drive. All photos in the Organiser are slightly out of focus, but become 100% clear when the external drive is connected. I have attempted to follow the steps on the link, to no avail. Elements looks for every single "missing file" and as I've said, I have over 2k pictures. It's very frustrating.

    99jon
    99jon
    Legend
    September 20, 2017

    Backup and restore should work if you start from the old Organizer.

    On the new laptop you could create a new catalog from the Organizer menu.

    File >> Manage Catalogs >> New

    Choose a new name, and save.

    When the empty catlaog launches go to import and choose from files & folders. Then select Pictures or the folder where you store everything.

    Choose all sub-folders or use Ctrl+A (Cmd+A) to select all and click get media.

    The downside is that you will have to create keywords, albums, stacks etc. again. But at least you will have no missing photos.

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