Most of my photos on elements 14 media screen turned grey

[rwsand]

Most of my photos on elements 14 media screen turned grey and when I try to open a folder  or album the progran freezes.I recently removed duplicate photos from the computer "picture" files. How do I fix this ! Appreciate your help!   Bob

[Moved from the Lounge (which is where you can connect with your peers for conversations that don't directly relate to product help and support) to a product-specific support forum - moderator]

[Peru Bob]

Try updating your video driver.

If that doesn't work, try resetting the preferences.

[rwsand]

Thanks!  Will try your advice and appreciate your effort to help.   Bob