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kathyc45186311
kathyc45186311
Participating Frequently
November 12, 2020
Question

Most recent upgrade of Windows 10 Pro hosed many programs, including Photoshop elements

  • November 12, 2020
  • 2 replies
  • 454 views

I use graphics software (Bernina Designer Plus) and yesterday was on the phone back and forth because a Windows Update seems to have corrupted the program.  Now I find it may have done the same thing with my Photoshop Elements 2020 program.  When I tried to open a chat, I was told this prduct was not registered.  But it is listed under My Products!  Help!!!

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    2 replies

    ShelLuser
    ShelLuser
    Inspiring
    November 13, 2020

    I am fully sure of one thing: whatever caused these issues for you wasn't the Windows update. I assume we're talking about 20H2? I use my PC for both audio (mostly) and graphical experiments (3d modelling, though it's my gf who uses this software the most) and I haven't had any issues with either of them. If there was a huge issue with this update (which is always possible of course!) but there's a reason I mentioned this:

     

    https://answers.microsoft.com/en-us/windows/forum/all/cumulative-updates-november-2020/e167d0a6-5806-4bfe-bb1a-0fd0458b5e4c

     

    This is the official thread on the Microsoft 'answers' site which talks about these updates and although there are some people who are having issues the majority doesn't seem to have any. Don't forget: in many cases a Windows update may seem to be causing problems but it could also only have revealed an already existing problem on that system. It's the main issue with computer maintenance: sometimes "bad" changes on a computer can easily cause problems many months later, for example by installing an update. At that time it may seem the update caused all the issues but it was actually a result of a bad change done earlier.

     

    Do note that I'm not claiming that this also applies to you, I can't know nor determine that, but I do want to urge you not to be too quickly to blame the update; also keep an eye out for any prior changes which may have had an effect here.

    kathyc45186311
    kathyc45186311Author
    Participating Frequently
    November 13, 2020
    An Adobe engineer spent time this morning remotely controlling my
    computer.  He concluded that my profile had been corrupted and advised
    me to create a new user and then have someone help me to transfer all my
    data to the new user.  I no longer have a service contract with Dell,
    and I do not know anyone who could help with this.  He told me that it
    would not help to uninstall and reinstall the program.  I had just
    upgraded to the newest release last night at a cost, and the new one did
    not work either.  After handing up with the Adobe tech, I logged on two
    different accounts on my computer and the program would not work on
    either of those.  Can it be that all three users' profiles are corrupt? 
    How can this happen?  Now I cannot use the program at all, and I do not
    know who could help migrate my data if I create a new user.  And even if
    I do that, how do I know that will work?  I am at a loss as to what to
    do now, and I have no photo editing software to use.
    Sunny
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 13, 2020

    Have you tried my suggestion?

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 13, 2020

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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