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No C:\Program Files\Adobe\Photoshop Elements 2019\Plug-Ins\ folder

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System info from within PS Elements 19 app shows:

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2019\Plug-Ins\

But there are no such folders

Everytime I try to create one here with this name the folder disappears

Problem or error

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Greg_S.Correct answer

Community Expert

Why are you trying to create a new folder and exactly where are you trying to create it?

Please show us a screenshot of the path to the Photoshop Elements 2019 program folder with the contents displayed like this:

Are you sure you are not being confused by the fact that the program folder icon is colored rather than a standard Windows yellow folder:

And, in Windows File Explorer, do you have the Hidden items box checked or unchecked in the View menu?

Greg_S.

Community Expert

@jonathant53561722 said:

then when I choose photo editor option and get the system information from PS Elements 2019 , it show that I am using 2017:

Again, you are not the first one to be confused by this. Photohsop Elements 2019 is the marketing name for Elements Version 17 (not 2017).

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jonathant53561722Author

Participant

Thanks again fir the info. All sorted now

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Greg_S.

Community Expert

I don't think you read my whole response to you or saw my earlier screenshots. The folder icon for the program is hidden in plain site:

You are not the first one to be confused by the colored icon and you won't be the last.

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jonathant53561722Author

Participant

Yes, you're right. Why they had to change the icon to make it look like I file, I don't know. All sorted. Many thanks

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Greg_S.

Correct answer

Community Expert

Why are you trying to create a new folder and exactly where are you trying to create it?

Please show us a screenshot of the path to the Photoshop Elements 2019 program folder with the contents displayed like this:

Are you sure you are not being confused by the fact that the program folder icon is colored rather than a standard Windows yellow folder:

And, in Windows File Explorer, do you have the Hidden items box checked or unchecked in the View menu?

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jonathant53561722Author

Participant

This is my "Program Files\Adobe" folder:

As you can see not even the "Photoshop Elements 2019" folder is present. Not sure at all why this is the case. I've got a plug-in working by adding it to the "\Program Files\Common Files\Adobe\Plug-Ins\Elements 17\File Formats" folder:

... but still not sure why "Photoshop Elements 2019" folder is missing. Also when I open the program:

first I get the usual choose-one-of-three-programs screen from Elements 2019 (here clearly 2019) - OK
then when I choose photo editor option and get the system information from PS Elements 2019 , it show that I am using 2017:

Adobe Photoshop Elements Version: 17.0 (20180830.m.125874) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
…
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2019\Plug-Ins\
…