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NO HELP FROM Customer Service from Adobe today. re: 2021 PS Elements not working with Monterey

New Here ,
Feb 11, 2022 Feb 11, 2022

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VERY DISAPPOINTED IN ADOBE TODAY!!!!

I own 2021 version of PS Elements  (and many older versions too)

When I downloaded Monterey on my iMac... I could only open Elements once without rebooting.

I read some forum fixes and tried them.... none of them worked.

I couldn't even find a way to get in touch with Adobe for help.... but someone wrote me on this forum with an email address for help from Adobe.   

 

Here's what I got for my trouble!

First they wrote and said:   "PSE 2021 will not work with Mac OS Monterey So we provide you the PSE 2022 license in order to use with Latest OS"

I thought, GREAT now I can use the program!!!  BUT then when I asked how do I get the lic? they wrote:  PSE 2022 will cost you but you will be getting the discount because you already have our older version of the software.

 

WHAT??  I am forced to upgrade to 2022 just so I can use my 2021 program?  Where is the support here???  come on Adobe the program is from 2021 not 1991...  this is VERY sad customer service.

So disappointed today.

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New Here ,
Feb 15, 2022 Feb 15, 2022

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FOLLOW UP TO PREVIOUS COMMENT....  So I asked for my case to be escalated and I am VERY happy to report that I was able to work out a solution with Adobe and in the end I am very happy now.   I happen to love Elements because it's the perfect software for my needs and now I can once again use the program.... THANK YOU ADOBE for stepping up and making a customer very happy.   Cheers

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Community Expert ,
Feb 15, 2022 Feb 15, 2022

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@terryw46156021, I am concerned that you may have been scammed. 

 

You wrote: but someone wrote me on this forum with an email address for help from Adobe.   If the "someone" sent you a private message with an email address that was from a domain  other than @Adobe.com, they are a scammer.  And if you are a satisfied customer because the scammer offered you a low price to purchase a new version of the program, it was not a legitimate purchase from Adobe.

 

Of course, if this is not what happened, feel free to give Adobe all the praise you want.

 

If this was indeed a scammer, please tell us the name of the person who contacted you via Private Message so that we can get them banned from the forum.  Thanks.

 

 

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