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Skeet Jernigan
Participating Frequently
October 15, 2019
Question

No Scanner detected

  • October 15, 2019
  • 3 replies
  • 1681 views

I have installed Photoshop Elements 2020 and my Canon Pixma MG7520 is no long recognized as a scanner. My installion of PE 2011 which I have used for years also no longer recognizes my scanner.  Element 08 still does recognize the scanner..  Suggestions of a fix?

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    3 replies

    S
    Skeet JerniganAuthor
    Participating Frequently
    October 16, 2019

    Operating System is Windows 10 on an HP Intel I7 (950) 3.2Ghz processor with 8Gb RAM.  Try to scan by going to commands "File/Import" in Photoshop Elements.  This was the method I used sucessfully in Elements 11 for years.  On  Elements 8 the model # of the printer actually showed up as an option with WIA support.

    I am able to scan through the printers software to a folder..

    S
    Skeet JerniganAuthor
    Participating Frequently
    October 16, 2019
    Reloaded Printer Drivers and Software from Canon website. WIA Scanner function now WORKS !!! Another reminder to update drivers on a regular basis.
    R
    Adobe Employee
    rupalia98692837
    Adobe Employee
    October 16, 2019

    Hi,

     

    Please confirm which operating system is running on your machine and please share the steps you are following to scan images in Photoshop Elements 2020.

     

    Thanks,

    Rupali

    99jon
    99jon
    Legend
    October 15, 2019

    Scanner technology has change in recent years. Use whatever works and import into Organizer from the saved folder.

     

    The WIA or TWAIN interface may be OS dependent. So it could be necessary to scan directly to a folder outside of Elements, as tiff or jpeg, depending on your system; then import into Organizer.

     

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