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A
Anonymous
March 12, 2018
Frage

Not able to install Elements 15

  • March 12, 2018
  • 3 Antworten
  • 1447 Ansichten

Windows 10, 64 bit

Install fails.  Indicates a problem with the Adobe Application Manager.  I have tried CCleaner and Cloud Cleaner.

Andrew

    Dieses Thema wurde für Antworten geschlossen.

    3 Antworten

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    March 13, 2018

    When the installer quits at 99%, do you see any error screen stating that installation failed, or does the installer simply crashes and do nothing?

    Thanks

    Vipin

    A
    Anonymous
    March 13, 2018

    I do not have creative cloud.  The error screen says the Adobe Application Manager has stopped working.  I uninstalled the previous Elements installation attempt.  Ran the Adobe cloud cleaner. Ran CCleaner. Installed new Application Manager, and tried Elements install again with same result.

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    March 17, 2018

    I tried installing in Windows Safe Mode and was given this error summary:

    Exit Code: 7

    Please see specific errors below for troubleshooting. For example,  ERROR: DF012 ...

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 1 error(s)

    ----------- Payload: Elements 15 Organizer(64 bit) 15.0.0.0 {BC3412AF-B3F3-4E4F-910F-814E6C591F23} -----------

    ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BC3412AF-B3F3-4E4F-910F-814E6C591F23}\_1_b723e348d1d2ad036d124253a87a9716"(Seq 2)

    -------------------------------------------------------------------------------------


    Hi Andrew,

    What you are pointing to in your screenshot is the Welcome screen.

    Try going to the following folder: -

    C:\Program Files\Adobe\Photoshop Elements 15

    There, look for the following file (the editor) and see if that launches: -

    PhotoshopElementsEditor.exe

    [note - no spaces if the name]

    What anti-virus program do you use?

    Brian

    VipinGupta
    Adobe Employee
    VipinGupta
    Adobe Employee
    March 12, 2018

    Yes, Please download and install the latest Adobe Application manager, This should resolve your issue.

    Thanks

    Vipin

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    March 12, 2018

    Hi Andrew,

    Have you tried downloading/installing the latest application manager?

    Adobe - Adobe Application Manager : For Windows : Adobe Application Manager

    It is the same one for elements and Photoshop CC - I once had a problem when they both tried to do an update.

    Are you installing from DVD or download?

    Is there any error message?

    Brian

    A
    Anonymous
    March 13, 2018

    I am installing from a DVD.  Following your advice I downloaded the Adobe Application Manager.  Extracted to a folder on my desktop.  Clicked the setup exe.  It ran a progress bar indicating that it was updating, but did not show any other dialog boxes.  I does not show up in the programs list.  I tried to install Elements again, and it quits at 99%. citing the Application Manager having stopped.

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    March 13, 2018

    Hi,

    The application manager does not show in the application list as you don't directly run it.

    The only indication that the application manager has installed is that the dialog box disappears.

    Do you have creative Cloud running on your system?

    Have you tried the download version?

    Download Photoshop Elements | 2018, 15, and 14

    Brian

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