• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Offline Activation-Photoshop Elements 2023 for secure locations- Ability removed-WHY?

New Here ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

IT Manager and have installed and used Adobe products for years . One of them being Photoshop Elements 8, then 14 and now looking for the latest as these computers are offlline and have to be. Once used to activate offline but I no longer see that option to generate a request code to do so. Also, being offline, you cannot have it try to ping every X amount of days to valifate a license. ( As I was told this would be the case if we were able to get a version activated) 

Opened up a support call, and after 3 call backs lasting and repeating information for 2+ hours in total, they apologized and said this is not possible. 

We had to goto a competitor dor 6+ licenses as they still have the option and it can do what we need. 

There are many gov subsontractors with secured areas that do not necessarilly have internet.  

 

Unnecessary and frustrating attempts with support over what was thought to be a basic option for procust use.

 

 

 

TOPICS
Feature request

Views

350

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

I know Adobe can do that for government agencies using Creative Cloud apps like Photoshop.  They might not want to do it for Elements products.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Mentor ,
Aug 29, 2023 Aug 29, 2023

Copy link to clipboard

Copied

LATEST

You'll need to contact support for an official answer.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines