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bobmerlin
Participant
April 2, 2020
Question

offline icon

  • April 2, 2020
  • 1 reply
  • 595 views

BobGA

Question for pse 11 about offline

I have pse 11, in windows 10. I have a catalog with over 31,000 photos. A large portion of thumb nails have offline icons in the upper left corner. I have run reconnect numerous times and it comes back that they are all connected. The problem is the offline Icon is still on the photo thumb nail.

If I select 1 photo with the icon and click on the location in the information panel, I can find the location of the photo and it will remove the offline icon. Also if I high light photos in the same date I can go to their location and it will remove the offline icon.

Is there a faster way to do this because I have thousands of photos with the offline icon?

This topic has been closed for replies.

1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 2, 2020

I've never seen this problem reported before.  Since I've never used offline files, I can't be much help.  All I can suggest is perhaps to Repair and Optimize the catalog.  I assume that the files are located on an external hard drive.  Do you often disconnect it?

MichelBParis
MichelBParis
Legend
April 3, 2020

Greg and BobGA,

'Offline' and 'disconnected/missing' files are two distinct issues.

The 'offline' indicator (a red circle with a vertical bar on top) never refers to external drives, only to removable media like CD, DVD, cards. You can get them with thumb sticks if you import from 'camera and card readers'. It's mostly a 'legacy' feature when CDs were the main storing media.

Missing or disconnected files have a question mark icon. They are supposed to be stored on internal or external drives, not removable drives. For some reason, they are no longer where they were when registered in the catalog.

With 'offline' files, reconnecting does not work.

https://helpx.adobe.com/elements-organizer/using/troubleshooting-catalog-issues.html#handle_offline_files

    B
    bobmerlinAuthor
    Participant
    April 3, 2020

    I want to thank Greg_S. and MichelBParis for their quick response. I hope one of them will work. As far as me using CD’s DVD or Cards I have not use them in years I keep all my files on an external drive for back up and on my internal hard drive. After fixing this problem I will be backing up the program to a new and larger computer and external hard drive. I hope I don’t run into more problems when I do that. Then after I do that, I plan to purchase pse 2020. I heard that it may be the last Pse program that does not charge by the month. I also have numerous duplicates and I hop pse 2020 can help with that.

    Again, thank you both.

    BobGA

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