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catherinep43427015
catherinep43427015
Participant
October 19, 2018
Question

Organiser so slow its unusable

  • October 19, 2018
  • 1 reply
  • 1806 views

I have used elements 13 happily for some time but now although I can use the editor it is almost impossible to use the organiser. It take forever to input new images RAW files are hardly loading even if I leave the programme open for hours .The editor works fine. I downloaded a trial of PSE 2019 to see if that was the answer but it has exactly the same problem. How can I fix this please.

cathy

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    October 22, 2018

    Hi Cathy,

    Can you please share the information about your catalog (no. of images/videos , location ) and about your OS?

    For catalog information, you can provide the screenshot of window: Help>System Info.

    Thanks,

    Arshla Jindal

    catherinep43427015
    catherinep43427015Author
    Participant
    October 22, 2018

    Hi Arshla,

    I deleted my catalogue as I thought it was corrupt so now I just have a couple of hundred pics in to try and make things work.Different catalogues for each version. As you can see pse 13 is wrong but pse2019 is correct but still doesn't work. Hope you can  help.

    Thanks Cathy

    Elements Organizer 13.0.0.0
    Core Version: 13.1 (20150130.m.66724)
    Language Version: 13.1 (20150130.m.66724)

    Current Catalog:
    Catalog Name: new cat 13
    Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\new cat 13\
    Catalog Size: 4.6MB
    Catalog Cache Size: 33.3MB

    System:
    Operating System Name: Windows 8
    Operating System Version: 6.3
    System Architecture:
    Built-in Memory: 7.9GB
    Free Memory: 4.4GB

    Important Drivers / Plug-ins / Libraries:
    Microsoft DirectX Version: 9.0
    Apple QuickTime Version: Not installed
    Adobe Reader Version: Not installed
    Adobe Acrobat Version: Not installed

    CD and DVD drives:
    G: (ASUS DRW-24D5MT BUS: 2 ID: 2 Firmware: 1.00)

    Above is from elements13  below is from my 30 day trial of pse 2019

    Elements Organizer 17.0.0.0

    Core Version: 17.0 (20180830.m.125874)

    Language Version: 17.0 (20180830.m.125874)

    Current Catalog:

    Catalog Name: new cat

    Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\new cat\

    Catalog Size: 827KB

    Catalog Cache Size: 3.6MB

    System:

    Operating System Name: Windows 10

    Operating System Version: 10.0

    System Architecture: AMD CPU Family:15 Model:3 Stepping:1 with MMX, SSE Integer, SSE FP, SSE2

    Built-in Memory: 7.9GB

    Free Memory: 3.7GB

    This is from my pc

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    October 25, 2018

    Please specify the number of images and/or videos in your 2019 catalog.

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