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508Jaguar
508Jaguar
Participating Frequently
February 17, 2020
Question

P.E. 13 not working on OS Catalina

  • February 17, 2020
  • 4 replies
  • 668 views

My registered copy of PE13 would not work on OS Catalina.  

 

So, I uninstalled it, downloaded it again and attempted to reinstall it.

 

Unfortunately, I was met with this message:

 

 

I've read online that PE13 should work with OS Catalina.

 

Any suggestions?  Thanks.

 

Jeff

This topic has been closed for replies.

4 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
February 18, 2020

Can you give us the User Name that contacted you?

 

508Jaguar
508JaguarAuthor
Participating Frequently
February 18, 2020

Adobe_Billy_Brown

 

Just Shoot Me
Just Shoot Me
Legend
February 18, 2020

Please Click on the username of this Adobe Billy Brown in that PM you recieved to bring up his profile page and Copy and Past the link in your Browsers address bar to a reply to this discussion.

 

We need that users profile page link to deactivate them. A search of the forum system for Adobe_Billy_Brown does not turn it up.

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
February 18, 2020

Yes that is a scammer and not adobe, so don't reply to them.

All Adobe's emails end with adobe.com

 

 

 

I'll report them to adobe staff.

508Jaguar
508JaguarAuthor
Participating Frequently
February 18, 2020

Thanks.  I thought as much.

508Jaguar
508JaguarAuthor
Participating Frequently
February 18, 2020

Hello again all,

 

I received the following 'private' email:

 

"Hi, You can Directly send Email to our Customer Care Team at Email Address:- Adobesystems24x7@gmail.com and they will help you via Email. Team Adobe"

 

My first thought....  why would Adobe have a gmail address?

 

Is this B.S.?? Are they phishing??

 

Thanks,

 

Jeff

99jon
99jon
Legend
February 17, 2020

It was a mistake to uninstall. PSE13 can never be re-installed on Catalina as the installers use 32 bit components.

 

In any case there was likely to have been continuing problems. You should consider getting PSE 2020.

508Jaguar
508JaguarAuthor
Participating Frequently
February 17, 2020

OK...thanks. PSE13 would NEVER work on Catalina anyway....in spite of all the online suggestions on how to get it working.

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