PE 2020 can't import photos from iPhone 7

Forum|Forum|6 years ago
November 2, 2019
3 replies
2247 views

Just installed PE 2020 (had major catalog conversion problems that Adobe support couldn't resolve, but I found a workaround), and it will not import photos from my iPhone 7 (iOS 13.2). PE sees the phone, finds all the photos, can't retrieve thumbnails (tho once it did get some of them) then says it cannot import the items because the phone is not connected or busy. There is no problem connecting the phone to iTunes or seeing everything on it.

This topic has been closed for replies.

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Skippy12345

Participating Frequently

This is a problem with Apple IOS as much as PSE and lots of us have experienced this (for every version of PSE). Your best option is to forget about PSE to download IOS content - I use syncios instead - free software and also keeps the right date/times on the photos (unlike PSE). Might be fixed in a future version of IOS and/or PSE but I would not be holding my breath.

imjack2

Inspiring

Indeed, Syncios is a good workaround for this situation. In order to allow PSE to rename the files (advanced rename) you have to download the images (and videos...) to a disk-on-key device and then you are able to use the PE Photo Downloader (Import - From Camera or Card Reader).

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sweepling

Inspiring

Have a look at this link: https://feedback.photoshop.com/photoshop_family/topics/latest-ios-13-1-2-seems-to-cause-problem-importing-images-from-camera-with-pse2019

Major conflict between Adobe PSE and Apple (inc iphone 7 and SE). I set iPhones to 'most compatable' format, genuine Apple cable plugged directly into PC (not an extension). Seems to work for me now. If you have the best format HEIV?? videos on your phone it may fail. If you use Windows get the necessary CODECs from the Windows store.

imjack2

Inspiring

This is a known problem and exists since iOS 13.1.2 which was around November 2019. It's not an Adobe issue! I have tested it with PSE 13 and PSE 2019 (v.17)
Today my iPhone 7+ was updated to iOS 13.4.1 and the problem still exists. The problem has been reported for Windows 10 and MacOS 10.14.6 machines.

I have been in contact with Apple support Europe and after extensive troubleshooting by their support people I was contacted by them after a week or two. They updated me with the current status of the issue. Apple engineers are reviewing the case and as soon as a solution is found an update (iOS?) will be forthcoming. That was 5 months (!) ago and I am almost giving up hope an iOS update that fixes this bug is forthcoming soon...
The best I can think of is that everyone with this problem contacts Apple support and demand a solution for a well known problem.
The more people report to Apple, the higher this issue will rise on the iOS bug fix list.

Greg_S.

Community Expert

Thanks for reporting this. I have assumed it is not an Adobe problem because the bug exists with other software. I just wasn't sure whether it was a Microsoft or Apple issue.

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pet236

Participant

If it's Microsoft or Apple issue does not matter, Adobe got my money. I bought an Adobe Product (PE 2020) wich is supposed to import pictures from iOS devices correctly. PE 2020 is sold with this feature and it just doesn't work, to anyone, especially with PE 2020 for Windows. Is that quality ? or reliabily ? Sure, I can understand it may be not easy to work with Apple or MS... in this case would had been more fair to remove this feature from PE 2020.

99jon

Legend

Try launching Image Capture and then copy the files from the phone into the Pictures folder or a named folder. Then use the Organizer File menu to get the photos from the folder.

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