Photo Elements 2019 ? then UPGRADE?

Forum|Forum|6 years ago
October 8, 2019
3 replies
399 views

I have today October 8th, just downloaded and purchased Photo Elements 2019. I now understand there is an upgrade available Photo Elements 2020. How do I contact Adobe about this, and wondered if they would provide a free upgrade?

I have also posted this morning; I can't open Organiser and get away from the Home Screen. I wonder if I upgrade this problem might go away. I would welcome comments and help. I am a long time PhotoShop user and frankly I am totally lost at the moment, over this not opening issue. The software at the moment is totally useless.

Mike

This topic has been closed for replies.

Peru Bob

Community Expert

"Customer service said Adobe doesn't do that. "

If you purchaesed it less that 30 days ago, I would try again and a different Customer Service Agent may be able to upgrade you at no charge.

Go here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

and

99jon

Legend

Hi Mike

See if this link helps:

https://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html

M

Mark Faccone

Known Participant

I had the same question. I purchased 2019 just a month before they came out with 2020. I thought Adobe would honor that and give me registration on 2020. Nope! Customer service said Adobe doesn't do that. So I guess you'll have to end up buying the upgrade, especially if you want to run Catalina OS on a Mac. I don't think Adobe will be updating 2019 version for it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded