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A
Anonymous
June 19, 2017
Question

Photoshop #12 Problem

  • June 19, 2017
  • 4 replies
  • 1544 views

System will not allow me to type on photos it did in the past and has stopped working.

    This topic has been closed for replies.

    4 replies

    A
    Anonymous
    June 21, 2017

    It is now 6/21/17 and the time is 11:11 a.m. can someone please help with this problem.

    Thanks you

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 21, 2017

    Uninstall and use the Adobe Cleaner Tool:

    Use the Cleaner Tool to solve installation problems

    Then reinstall from here:

    Download Photoshop Elements | 15, 14, 13, 12, 11, 10

    A
    Anonymous
    June 20, 2017

    Neither of the options that you have given me to correct the problem have worked.

    1. Have resent, shut down and reopened - nothing.

    2. Not sure where the "Reset Tool" is and tried to do it via Windows Tools and nothing happened there.

    It is now 9:33 a.m. do I have to wait another 24 hours before I get another response?

    piyushc76752533
    piyushc76752533
    Participating Frequently
    June 20, 2017

    Here is the above explanation once again.

    1) Go to the expert mode (shown in the below picture as 1)

    2) Choose the text tool (Shown in below picture as 2)

    3) Click on the menu button (Shown in below picture as 3)

    4) Once you click on the menu, menu should show 3 options. Please click on Reset All Tools.

    5) Re-launch the Photoshop Elements and try using the text tool again to see if that has worked for you.

    Regards,

    Piyush

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      June 29, 2017

      I was informed on Monday that the problem that I was having with Abobe

      Photoshop was being referred to the next person up the line and am

      wondering what is the status of this.  This problem has been going on for

      over three weeks now.

      Name, telephone number, & e-mail removed.

      Moderator


      sallyf66348363  wrote

      I was informed on Monday that the problem that I was having with Abobe

      Photoshop was being referred to the next person up the line and am

      wondering what is the status of this.

      Was this Adobe Chat?

      Who said that?

      Dhananjay Sati
      Dhananjay Sati
      Participating Frequently
      June 20, 2017

      Hi sallyf,

      Thanks for posting in Adobe forum

      I understand you are facing issue with

      Could you please try the following steps:

      Firstly,

      - Open Photoshop Elements

      - Click "Edit"

      - Click "Preferences"

      - Click "General"

      - Click "Reset preferences on the next launch"

      - Re-open the program & test "Text Tool" again.

      If this doesn't help you then secondly,

      - Select "Text Tool" from the toolbox.

      - Click the   to open the menu in Tool Options.

      - Click "Reset Tool" or "Reset All Tools" 

      - Restart Adobe Photoshop Elements & test "Text Tool" again.

      Hope this helps

      Thanks

      Regards

      Dhananjay

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      June 19, 2017

      Try resetting the tools and/or preferences:

      Photoshop Elements 12 Tutorial Resetting Brush & Tool Settings Adobe Training Lesson 7.5 - YouTube

      Restore default preferences

      Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

      Note: Deleting the preferences file is an action that cannot be undone.

      Do one of the following:

      • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
      • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

      A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

      from here:
      Preference file locations for Photoshop Elements and Premiere Elements

      A
      Anonymous
      June 19, 2017

      Under GO to Edit - there is NO Resent Preference listed

      A
      Anonymous
      June 19, 2017

      Have also tried pressing Alt+Control +Shift and nothing happens.

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