Photoshop 13.0.1 with lifetime licence.

New Here ,
Mar 08, 2022 Mar 08, 2022

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Hi. My friend bought couple years ago photoshop with lifetime licence. The Pc with photoshop is still working but we need to replace hard disk because it has a lot of issues. I cant find any information about licence in photoshop. How can we retrive licence, or download again photoshop on new system.

 

Is this working like for example windows. If you need to reinstall your system, you simply reinstall windows, tap your key and finish. 

 

Thank you

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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If you purchased it from Adobe and registered it, sign in to your Adobe account and you should find the serial number and a download link.

 

You can deactivate the old computer by contacting Adobe Customer Service and only ask to have your activations reset:

(make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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If the old computer is still working, you can sign out of it under the Elements Help menu.  This will avoid the need to contact Adobe to deactivate the license.

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Community Expert ,
Mar 08, 2022 Mar 08, 2022

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If the hard disk is replaced, it might be seen by Adobe as a new computer.

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