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47Don
47Don
Participant
January 15, 2017
Question

Photoshop 15 Elements crashes intermittently

  • January 15, 2017
  • 1 reply
  • 560 views

I have seen several reports about Photoshop crashing.

I have this problem, not on start up or opening photos specifically- it is random and frequent and highly inconvenient.

I have tried, as suggested, deleting "web companion" but it does not exist on my Windows 10 machine.

At times Photoshop 15 is virtually unusable and I find it difficult to remember why I upgraded from  version 5 !

Any suggestions as to what i can do to fix this issue?

Thanks

    This topic has been closed for replies.

    1 reply

    99jon
    99jon
    Legend
    January 15, 2017

    Have you tried deleting the prefs?

    Launch the Editor and try updating the saved prefs from the menu bar:

    Edit >> Preferences >> General (tab)

    Click the button to reset preferences on next launch. Then quit and re-launch Elements.

    47Don
    47DonAuthor
    Participant
    January 15, 2017

    Yes, I had already done that..

    To be fair, I am not totally convinced that it is an Adobe problem.  I have had a lot of problems on this pc since Microsoft forced on me its major update of Windows 10 a few months ago.   However Pagemaker 15 is the only program I run that I purchased since I foolishly converted from Windows 7 so I would have thought that this should be ok.

    R
    Adobe Employee
    rupalia98692837
    Adobe Employee
    January 30, 2017

    Hi,

    Sorry for the inconvenience caused.

    Could you please share with us the EventViewer logs Photoshop Elements Editor Help | How to Find Crash Logs on Windows for when the application crashes .

    Thanks,

    Rupali

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