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47Don
Participant
January 15, 2017
Question

Photoshop 15 Elements crashes intermittently

  • January 15, 2017
  • 1 reply
  • 560 views

I have seen several reports about Photoshop crashing.

I have this problem, not on start up or opening photos specifically- it is random and frequent and highly inconvenient.

I have tried, as suggested, deleting "web companion" but it does not exist on my Windows 10 machine.

At times Photoshop 15 is virtually unusable and I find it difficult to remember why I upgraded from  version 5 !

Any suggestions as to what i can do to fix this issue?

Thanks

    This topic has been closed for replies.

    1 reply

    99jon
    Legend
    January 15, 2017

    Have you tried deleting the prefs?

    Launch the Editor and try updating the saved prefs from the menu bar:

    Edit >> Preferences >> General (tab)

    Click the button to reset preferences on next launch. Then quit and re-launch Elements.

    47Don
    47DonAuthor
    Participant
    January 15, 2017

    Yes, I had already done that..

    To be fair, I am not totally convinced that it is an Adobe problem.  I have had a lot of problems on this pc since Microsoft forced on me its major update of Windows 10 a few months ago.   However Pagemaker 15 is the only program I run that I purchased since I foolishly converted from Windows 7 so I would have thought that this should be ok.

    Adobe Employee
    January 30, 2017

    Hi,

    Sorry for the inconvenience caused.

    Could you please share with us the EventViewer logs Photoshop Elements Editor Help | How to Find Crash Logs on Windows for when the application crashes .

    Thanks,

    Rupali