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Photoshop 2020 Elements will not install

Community Beginner ,
Feb 11, 2020 Feb 11, 2020

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I've removed all traces of any previous Photoshop files, cleaned junk files off the computer, rebooted several times, but when I try running the Photoshop 2020 Elements install, it opens a window (see screen capture below) and just stops.  Nothing happens.  This is ONLY happening on my main desktop computer.  It's a fast computer with plenty of RAM, more than meeting the spec requirements.  I've also rebooted to Safe Mode and tried installing, but that doesn't work either.  However, I was able to successfully install PS 2020 Elements on two laptops with no problems.

 

Anyone have a cure for this issue?  Please, anyone with advice or suggestions would be apprecited.

 

When I run the install, all I get is this pop up window:

PS 2020 Stuck Install.jpg

 

If I click on the X to close the window, the window changes to this:

PS 2020 Stuck Install 2.jpg

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Crash or freeze, Problem or error

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correct answers 1 Correct answer

Community Beginner , Feb 12, 2020 Feb 12, 2020
SOLVED!   After contacting Adobe support via their email address, the tech told me that when the window comes up in the installer, to press the Tab button twice.  I tried that, but actually had to press it 4 times, which brought up a "continue" button.  I clicked on continue and it intalled PSE 2020.  I suggested that the Adobe tech might want to mention the Tab trick in the PSE 2020 Troubleshooting page.

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LEGEND ,
Feb 12, 2020 Feb 12, 2020

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Try signing-out from the Editor help menu on one of the laptops.

 

You could also try a different installer:

https://99jon.blogspot.com/2019/10/how-to-install-photoshop-elements-2020.html

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Community Beginner ,
Feb 12, 2020 Feb 12, 2020

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99jon....I've done that, but it still doesn't work.  I've downloaded the trial version - didn't install.  I've tried installing directly from Adobe site - didn't work.  I signed out from both laptops - didn't work.  I only installed on two different laptops to confirm that it would install on a different PC.  Something about the desktop PC that's stopping it. I've turned off all virus protection and booted with Safe mode (network) - didn't work.  I actually removed all references to "photoshop" using Regedit to make sure nothing remained from my original Photoshop CC, but didn't help.  

 

I've run all Windows 10 Updates too.  Dead-end until Adobe helps me.  Thanks for the suggestions.

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Community Beginner ,
Feb 12, 2020 Feb 12, 2020

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SOLVED!   After contacting Adobe support via their email address, the tech told me that when the window comes up in the installer, to press the Tab button twice.  I tried that, but actually had to press it 4 times, which brought up a "continue" button.  I clicked on continue and it intalled PSE 2020.  I suggested that the Adobe tech might want to mention the Tab trick in the PSE 2020 Troubleshooting page.

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New Here ,
Aug 21, 2020 Aug 21, 2020

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Thanks. Worked for me

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New Here ,
Nov 28, 2020 Nov 28, 2020

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Thank you so much.  I just purchased 2021 and tried and tried to get it to install.  The "tab" advise worked!  They really do need to put this in the installation troubleshooting information.

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Worked for me. Thanks alot

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Community Beginner ,
Aug 27, 2020 Aug 27, 2020

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Thank you so much for posting this! It worked for me.

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New Here ,
Dec 30, 2020 Dec 30, 2020

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Thanks, that worked for me too.  I even reinstalled 2014 version thinking it may have have checked for an old version before installing.

 

Adobe need to fix this!

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