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davee46985040
Participant
November 17, 2016
Question

Photoshop crashing on open

  • November 17, 2016
  • 1 reply
  • 241 views

When trying to open Photoshop Elements 11 I've been getting this error:

Faulting application name: PhotoshopElementsEditor.exe, version: 11.0.0.0, time stamp: 0x503fe13a

Faulting module name: PhotoshopElementsEditor.exe, version: 11.0.0.0, time stamp: 0x503fe13a

Exception code: 0xc0000005

Fault offset: 0x000ac353

Faulting process id: 0x2ea0

Faulting application start time: 0x01d240edc4796fce

Faulting application path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

Faulting module path: C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

Report Id: 0452ab80-ace1-11e6-b92e-005056886756

Any thoughts on what I can do to fix this? I've already tried a re-install and clearing the cache and preferences. Thank you!

    This topic has been closed for replies.

    1 reply

    R
    Adobe Employee
    rupalia98692837
    Adobe Employee
    November 18, 2016

    Hi Dave,

    Sorry for the inconvenience you are facing. It would be better if you could provide some more detail.

    On which OS, you are working on ?

    Have you installed any new antivirus or Third party software in recent time.

    Thanks,

    Rupali

    D
    davee46985040Author
    Participant
    November 18, 2016

    Nothing new has been installed recently. No antivirus program is installed. Running on Server 2008R2 RDS server.

    R
    Adobe Employee
    rupalia98692837
    Adobe Employee
    November 21, 2016

    Hi Dave,

    Please try the troubleshooting solutions listed in this article:

    Photoshop Elements: Basic troubleshooting to fix most issues

    and see if it works for you.

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