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Photoshop element 13 ne fonctionne plus :(

Community Beginner ,
Jan 22, 2023 Jan 22, 2023

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Bonjour,

Du jour au lendemain mon photoshop element 13 ne fonctionne plus.Il reste bloqué sur cette étape( voir photo)

Je suis sous windows10

J' ai pensé que mon compte adobe avait été supprimé (car j ' avais reçu un émail qui le précisait) et que c' était là, peut-être le souci.

En me connectant à Adobe, je m' aperçois que mon compte est toujours là et c' est une bonne chose.

Néanmoins je ne peux plus utiliser mon photoshop.

J' ai déjà désinstallé et réinstallé le programme mais sans résultat.

Merci d' avance pour votre temps consacré à ce message.

Belle journée

 

 

 

PXL_20230111_063949407.jpg

 

 

 

TOPICS
Bug , Crash or freeze , Problem or error

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Community Expert ,
Jan 22, 2023 Jan 22, 2023

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If you are using Windows, try downloading and installing the free Creative Cloud Desktop application. You do not need to subscribe to any software. However, it appears to be necessary to validate the license on older versions of Elements.  I can't guarantee that this will work, but it is worth trying, and a number of users have reported success with this suggestion.

 

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Community Beginner ,
Jan 23, 2023 Jan 23, 2023

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Bonjour Monsieur,

J' ai téléchargé le creative cloud comme conseillé. Et ensuite que dois-je faire?

Je ne vois pas d' option pour valider ma licence .

Merci pour votre réponse

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Community Beginner ,
Jan 23, 2023 Jan 23, 2023

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Mon photoshop recherche des modules manquants? C' est ce qui s' affiche sur l' ecran de démarrage du photoshop.Est-ce que cela vous dit quelque chose ?

Merci

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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After installing and signing into the Creative Cloud desktop application, reboot your computer and launch Elements 13 again and see if you get beyond the splash screen shown in your screenshot.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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@Dreya333,  it is a possible clue.   Try pressing the Shift key while launching the program.  A message should appear asking whether you should skip loading optional or third party plug-ins (modules?).  Answer yes.

 

Snap_2023.01.23_1h15m10s_001.png

 

I am going to ping another Community Expert @MichelBParis  for additional help with any translation problems.

 

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Community Beginner ,
Jan 23, 2023 Jan 23, 2023

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je viens d' effectuer tout ce que vous m' avez recommandé. 

Je n' obtiens maleureusement toujours pas l' ouverture du programme.

Je reste ouverte à d' autre conseil et manipulation ...

Merci beaucoup en tous les cas.

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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@Greg_S. 

I am following this conversation and I have advised @Dreya333 to follow here in French. For the moment I have no other suggestion than yours to ignore loading the external modules.

@Dreya333 

Merci de continuer cette conversation (en français), c'est plus rigoureux et le traducteur automatique est bien utilisé par de nombreux membres de ce forum.

A demain !

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Bonjour Monsieur,

Je reviens vers vous pour obtenir une eventuellement nouvelle solution?

Merci d' avance

Belle journée

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