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Photoshop element 2024

New Here ,
Dec 28, 2023 Dec 28, 2023

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Just crazy Adobe is a billion$ coorporation but they have no direct customer support Zilt

My Element keeps crashing due to an error It kept saying error then it shut down

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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Hi , I've moved your post from the Photoshop forum to the Photoshop Elements forum where you are more likely to get help with your issue.

 

Dave

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Mentor ,
Dec 29, 2023 Dec 29, 2023

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This is a user to user forum. 

Have you installed any additions / plugins?   Many times such errors are end user caused, it's not the program.  Any number of things can cause this- however,  we need alot more information to reall help here--- it is a user to user forum so be patient.

How solid is your internet connection?

How old is your computer, and what's it's specs-- RAM / CPU type --- zero reason to include one of those comically long error reports- just the system basics.

What exactely are you doing when the error occures? You can't just say "Using the program"-- be specific: "I was applying a  red/green gradient fill to a selection made in a PNG image that was 4000 x 4000 pixels in size".

HAve you manually installed / used any actions you may have purchased?

Have you manually installed anything into PSE 2024--- brushes, styles, actions, things like that?

They more we know up front really helps. 


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New Here ,
Dec 29, 2023 Dec 29, 2023

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When I start a new page it keeps crashing to say error then it shut down

I have the windows version

A big company but they do not have helpdesk or customer service Element is not even listed on Adobe site

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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@tigershark8 

 

I've moved your post from Using the Community to Photoshop Elements for you

 

Jane

 

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Advocate ,
Dec 29, 2023 Dec 29, 2023

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In the error message window, did you explain in detail what led to the error and then send it to Adobe? That helps, but not immediately.

--
Walter in Davie, FL

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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LATEST
quote

they have no direct customer support


By @tigershark8

 

If you need Adobe support, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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