Photoshop Elements 10 on a Windows 11 - Won't Boot

[David28943351oivk]

I tried to install a download of Photoshop Elements 10 on my Windows 11 system.  I "think" everything went fine.  I was prompted to restart my system to complete instalation.  Now my system won't reboot.  It's stuck on the HP screen, computer manufacturer.  I can't get my computer to load.

What do I do?  Any help, suggestions would be greatly appreciated.  I hate to think that installing this software killed my system.

Please help!

[seniornewbie]

i assume you tried Hard shutting it down--(keep the power button pressed until everything turns off)

[David28943351oivk]

I did a hard restart a couple times.  Then the system realized there was an issue.  I eventually was able to reset to the point before the PE10 install.  I'm still not sure what happened.

[jack_8230]

Apparently it loads incompatible drivers. Windows 11 is not ready for prime time.

I have Dell Insprion. Had to reinstall OS from USB.

[Zavija]

Many thanks, Both Adobe & Microsoft are keeping quiet about this, I guess
to evade and cause or liability issues. 💜💜

[jayne514]

I have the same problem with my windows 11 laptop not starting after installing photoshop elements 10. But it works on my other laptop that upgraded from windows 10 to windows 11.

[Peru Bob]

Try booting into Safe Mode.

[finnjacob]

Same problem on a brand new win 11 laptop. Crashed when prompted to restart.

[Larry31626666xxiv · Accepted solution]

I had the same experience trying to install Photoshop Elements 9 on my new Windows 11 system.  In my case, upon completing the install, I received two error messages stating that "A driver cannot load on this device".  I ignored the messages and tried restarting my system but it hung while trying to start Windows.  The solution in my case was to reboot while holding down the <F2> key; I entered troubleshooting mode and then chose the option to boot to the command line.  Using DOS commands I renamed three files containing the problematic drivers in order to hide them:

windows\system32\drivers\PxHlpa.sys > PxHlpa.hide

program files (x86)\common files\sonic  shared\PX Drivers\pxhelp64.sys > pxhelp64.hide

program files (x86)\common files\sonic  shared\PX Drivers\pxhlpA64.sys > pxhlpA64.hide

After hiding these driver files, I was able to once again start Windows normally.

Photoshop Elements 9 seemed to open fine but at  that point I decided I didn't want to discover other incompatibilities later so I uninstalled Elements 9 and upgraded to Elements 2023 which has a more usable appearance on a 4k monitor anyway.

[pavalentine]

This worked great.  Thank you Larry.

The only difference is that one of the three drivers was slightly different for me as I installed Premiere Elements 10.

windows\system32\drivers\PxHlpa64.sys > PxHlpa64.hide

I also booted to Safe Mode instead of a command prompt and renamed the files in Explorer.

[Mary33854486vlho]

I have had no luck hiding the photoshop files that keep windows 11 from loading using the command prompt.   Could you tell me where in explorer you found those files?  I browsed the Adobe files and didn't spot them.  Thank you so much.

[jane-e]

Photoshop Elements 9 seemed to open fine but at  that point I decided I didn't want to discover other incompatibilities later so I uninstalled Elements 9 and upgraded to Elements 2023 which has a more usable appearance on a 4k monitor anyway.

By @Larry31626666xxiv

That was a good decision, Larry, and PSE 2023 is 30% off in the U.S. and Canada until 11:59 pm (PT) on September 4, 2023.

https://www.adobe.com/products/photoshop-elements/buy-elements.html

Jane

[jonno62]

Thanks so much Larry, it worked a treat!

[Mary33854486vlho]

1. I just installed photoshop 10 on my spouse's new HP running Windows 11.  Now the computer will not load Windows but gets stuck on the HP logo.  I entered the command mode and tried to hide the driver files you recommended,  but the command response was that it was an invalid path.  I checked my typing several times for errors and found none.  I  booted succesfully into the safe mode but can't uninstall photoshop in the safe mode and have had no luck getting Windows to start in safe mode with internet.  Suggestions?  Could there be a typo in the driver paths in your reply? (Can't quite make out whether the letter after the "H" is an "l" or a "1")  will Adobe provide support to fix this?  I am desperate as my spouse uses the computer to write a monthly newspaper column.  Thank you for any help you can provide.

[Gil0923]

Thank you, Larry. I read your post over a few times and then, before taking the next step, I checked to see if File Explorer could find the files you mentioned. Not finding them, and being aware of your <F2>suggestion, I went ahead to shut down and rebooted. To my extreme pleasure, it booted up without the troubleshooting mode. No more old software for me!

[basvdam]

Thanks a million, this saved us a lot of reinstalling etc. We had the exact same problem after installing Photoshop Elements 9 on Windows11. 'Hiding' the mentioned Sonic files made the laptop boot again.

[Mathias366707697yl3]

Thank you so much!! Saved me hours of work!!

[Eric37913995zhxl]

Larry: You saved my life! (I had installed Photoshop Elements 10.)

Should I now delete those 3 files I renamed *hide?

Should I delete the whole Directory called program files (x86)\common files\sonic  shared\PX Drivers\

Thanks in advance to any who respond.

[Eric37913995zhxl]

Those 3 Px/px files take up nearly 200,000 bytes.

[Eric37913995zhxl]

Well...

Even after hiding those files the computer started doing some quirky things. E.g., I wanted to see if my CD writer would work as before, and it now took forever to copy a disk. Also, it seemed that at certain sleep settings (like 20 minutes) the computer would not shut down, though it would do so when I set it at 5 minutes. I had not had these problems prior to installing Photoshop Elements 10.

So I did a clean reinstallation of Windows 11 and deleted all the partitions I could delete.

Now I am back to the way the computer was when I bought it. So I will reinstall my programs and hope the glitches are gone.

And I will definitely create a restore point before I install any old software!

[c28756867mf1w]

Thanks Larry and *not* thanks Abode

You could at least have put a warning

[rob_9646]

I feel like a luddite and can't figure out how to follow your instructions. I wonder if you could elaborate on exactly what I need to do to get my currently unbootable computer to get to command line option? Then what are the DOS commands to access and rename those files? Thanks you kindly!

[rob_9646]

I finally figured out how to get into command line in the troubleshoots, advanced options upon booting. Then figured out the DOS commands. First I had to get to the C: drive by typing "C:" (without the quotes). The CD to change to the directory and REN to rename the files.

One error in your solution is the first driver file to be renamed is called windows\system32\drivers\PxHlpa64.sys (the 64 is missing)

Thanks for pointing me in the right direction! This saved me 25+ hours of installing and configuring all my programs!

[Gil0923]

Installing Photoshop Elements 11 (licensed version) on my Windows 11 PC, I have encountered this problem as well, but I'm not sure that the installation is complete to the point where
I won't be able to reboot. I stopped at the error messages "This app can't run on this device" " PX Engine unknown".  and a suggestion that I might try turning off Memory Integrity. Is there any chance that the installation has stopped and I could eliminate the problem by  making some changes before I shut down and reboot? Reinstallation of my system would be a major problem for me.
Thanks in advance for your help.

Gil Charters

[Gil0923]

Further to my message on Dec. 31, 2023 ... it's Photoshop Elements 13 I'm trying to install. Also, I have not found any evidence of the  px... files mentioned in this thread.   What advice would you give me at this point. I still have not tried any re-boots.