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dickh75944191
New Participant
February 10, 2018
Question

Photoshop Elements 11 Reinstall Unsuccessful

  • February 10, 2018
  • 1 reply
  • 783 views

I bought a packaged copy of Photoshop Elements 11 when it was new, installed it, and used it successfully for years until a few weeks ago when it crashed and a pop-up told me the program had been corrupted and needed to be reinstalled.

I've now reinstalled it several times -- first from the DVD that came in the package and just yesterday from a file that an Adobe chat support agent pointed me to for downloading -- and, when I go to launch it I'm asked to enter the product serial number, which the program seems to accept ...

[Mod: screenshot edited to blur serial number]

... but when I click CONTINUE I'm sent back to the previous screen, where I'm asked again to accept Adobe's terms and conditions.

From there it's an infinite loop.  Go to the screen above, reenter my serial number, get sent back to the Adobe terms and conditions screen, and so on.  Launching the software is now impossible.

Anybody have any ideas on how to solve this problem?

Thanks everyone!

This topic has been closed for replies.

1 reply

Little_Pale_Face
Little_Pale_Face
Inspiring
February 10, 2018

My first thoughts are - please edit your posting to remove your screenshot as you are publicising your serial number to the world.

I will have additional thoughts in a minute

Little_Pale_Face
Little_Pale_Face
Inspiring
February 10, 2018

Hi,

Since my last posting, I have successfully uninstalled/re-installed PSE 11 twice.

Which operating system are you running on?

Do I take it that you installed as a trial version and then tried to convert it to a paid up one?

I tried installing PSE 11 as a trial version and that was successful. I then loaded the editor and it gave me the option to enter a serial number which I did and then the editor opens.

The normal place to download from is in this list

Download Photoshop Elements 13, 12, 11, 10, 9, 8, and 7

Brian

D
dickh75944191Author
New Participant
February 10, 2018

I'd gladly delete the screenshot but I'll be damned if I can figure out how to edit a post that's already been put up.

I'm running Windows 7.

No, I didn't install a trial version -- at least that was never my intention  As I explained at the beginning of my post, I bought a packaged copy of Photoshop Elements 11 when it was new and installed it.  When I was warned that the installed copy was corrupted and needed to be reinstalled, I first uninstalled the corrupted copy and then reinstalled it from the DVD.  In every instance when I've failed to get a usable install I've deleted it before trying to reinstall it.

Is there a way to install it -- either from the disc or from the download section -- which avoids the Trial screen?  Yes, I downloaded Elements 11 from the Adobe website.  As I also explained in my original post, an Adobe chat support agent pointed me to it.

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