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Photoshop Elements 12

New Here ,
Feb 01, 2021 Feb 01, 2021

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I purchased Photoshop Elements 12 a few years ago and recently (within the past couple of days), it quit working and now opens an Trial Offer.  I don't have a CD to load; however, I do have the serial number of the item purchased.  I would like to know how to get it reloaded on my PC.  Thank you!

 

If this is posting more than once, it's because when I click on POST, nothing happens!  So frustrating!

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correct answers 1 Correct answer

Adobe Community Professional , Feb 02, 2021 Feb 02, 2021
Click on "License this software" and you can enter your serial number.

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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Help > Sign in or Help > Activate from the Editor menu and then enter your serial number.

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Thank you! I’m not very techy ~ where is the Editor’s menu located?

Sent from Windows Mail

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Hi Peru Bob,

I'm hoping you can also help me with reinstalling PSE 12 on my mac. I'm getting a message to reinstall but don't know where to find the link.  Every link I click on is taking me the PSE2021 page. Thanks in advance for your help. 🙂

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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Open Photoshop Elements (not the Organizer).

At the top there is a menu (File, Edit, Image, etc) and one of the choices is Help.

Help > Sign in or Help > Activate and then enter your serial number.

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Thank you! I’ll let you know how it works when I get back to working on it!

Sent from Windows Mail

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Peru Bob,

When I open the Photo Editor which is all I can locate, there is no menu with "Help".  Clearly, I'm not in the right location but all I can locate is the Trial page or the page that has Organizer and Photo Editor when I open the program Adobe Photoshop Elements 12 on my PC.

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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Can you post screenshots of what you are seeing?

attachment.png

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New Here ,
Feb 02, 2021 Feb 02, 2021

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pamr48407715_0-1612283162754.png

 

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New Here ,
Feb 02, 2021 Feb 02, 2021

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pamr48407715_0-1612283381757.png

 

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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Click on "License this software" and you can enter your serial number.

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New Here ,
Feb 02, 2021 Feb 02, 2021

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Peru Bob,

You are a GEM!  Thank you SO much!  I wish I could do as big of a favor for you and you did for me!

Stay healthy!

My sincere thanks!

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Adobe Community Professional ,
Feb 02, 2021 Feb 02, 2021

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You're welcome. icon_biggrin.gif

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New Here ,
Feb 02, 2021 Feb 02, 2021

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LATEST

🙂 

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