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J
jeffreys36403013
Participant
November 14, 2016
Question

Photoshop Elements 13 Editor - how to get features online?

  • November 14, 2016
  • 1 reply
  • 262 views

I purchased this Aug 2015 and have limped along - I keep getting messages that the program can't communicate online and therefore I can't download all the features. I should've complained then. The past 3 days I've been spending hours working on images for an important talk and all of a sudden the features - especially "select" - disappeared and there are other icons, for things I can't use. I just downloaded the software again, and again could not connect online, and the download I now have also lacks the features I desperately need.

I cannot find any information on how to rectify this situation.

This is a serious error on Adobe's part and I need help asap.

thanks

    This topic has been closed for replies.

    1 reply

    R
    Adobe Employee
    rupalia98692837
    Adobe Employee
    November 15, 2016

    Hi Jaffrey,

    It would be helpful, if you could attach the screenshot of message you getting.

    What all features are missing in your application. Could you please attach the screenshot of that too.

    Are all other features working fine ?

    Thanks,

    Rupali

    J
    jeffreys36403013Author
    Participant
    November 15, 2016

    Hi Thanks for getting in touch.

    Here are 3 screen shots.

    What's missing in the option (left column) in Elements is quick select - which is where the small brush next to the lasso now is. This option now appears only in the quick (not expert) choice.

    Jeffrey H. Schwartz, Professor

    Depts of Anthropology and History and Philosophy

      of Science

    3302 WWPH

    University of Pittsburgh

    Pittsburgh PA 15260 USA

    [email removed by moderator]

    The University of Pittsburgh changed email systems late spring 2014. Since then it is uncertain that I will receive your message, or you mine. If you have not heard back me in a reasonable amount of time, please resend. Thank you.

    mytaxsite
    mytaxsite
    Inspiring
    November 15, 2016

    There is no screenshot attached and you need to come to these forums to post images.  Email reply won't work so please login to adobe forums and post your screenshot.

    It looks like you may need to reset the preferences but first let us see what exactly are you getting on your screen.

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