Participant

Question

Photoshop Elements 13 Editor won't launch

Forum|Forum|11 years ago
October 11, 2014
17 replies
26334 views

I've downloaded Photoshop Elements 13, which I've purchased. After completely installing and signing in with my Adobe ID, I'm prompted to accept the EULA again. After clicking Accept, the application closes and doesn't open.

I've uninstalled, rebooted and re-installed the application on my Win 8.1 64-bit system. I had downloaded the PSE 12 trial, which i've uninstalled as well. I know that something was not uninstalled, because after the re-installation I don't see the original splash screen prompting me to choose between the Organizer and the Editor. When I selected the Organizer, it would open fine. I changed the preferences to open immediately in the Editor, hoping that it would launch if that were its only option. This didn't work either. I also tried Adobe online chat support and they advised that they had no online solution to my problem and to post a question in the forum. There is also no phone support option for PSE. What do I do now?

Robert

This topic has been closed for replies.

simonj42539383

Participant

I have exactly the same problem on premier elements 12

simonj42539383

Participant

I have tried all the things on here and been in contact with 3 seperate agents who have been unable to help me - I cannot even find the files mentioned here on my computer - I am running windows 8.1! Can anybody help, I have already spent 3 whole days on it!

waltho69225410

Participant

had the same problem with elements 15

Adobe took over my comp and repaired all my microsoft visual C++ files in config programfiles after reboot it worked

L

littledobby

Participant

I've had a similar problem and found it was caused by a bit of Adware called "Web Companion", once uninstalled all was well again.

R

Reg1987

Known Participant

This morning my PSE 13 would not launch.

I uninstalled it and reinstalled it. Organizer would then launch, but the editor did not launch.

I downloaded the 13.1 update and installed it.

Now nothing will launch.

R

Reg1987

Known Participant

Downloaded a trial version from Adobe and installed it. Opened it up with editor and it opened and then went non responding and closed. The same thing happened when I opened it with Organizer.

Now, it won't open at all.

I need help form someone, please.

M

mikeslady4ever

Participant

hi Robert

I can not get elements 13 to open at all, it tells me to launch it from my application folder, which is what I am doing, I have tried doing everything adobe suggests, and have tried several times. I contacted adobe are the are of NO help. they tell me because I bought elements on the app store it is not their problem, Apple tells me seeing that the application does down load its adobes issue!!!!! It seems like I am out $149.99 I am ready to get a hold of a friend who is a lawyer and or someone like the fixer on GMA. 149.99 is a lot of money for anyone to loose, let alone someone who is a disabled veteran.

A

Anwesha Dev Chaudhary

Participating Frequently

Sorry for the inconvenience.

Please try out the instructions mentioned in the article:

https://helpx.adobe.com/photoshop-elements/kb/editor-does-not-start-error-mac-app-store.html

and see if it helps.

Thanks,

Anwesha

D

duddon

Participant

This should fix the problem

C

carolk11153655

Participant

i am having exactly the same problem??????

_1GardenGal

Participant

I posted this 6 days ago - Hope it will work for you as well....

Just a heads up.... I found the answer (I surely hope so anyway)

1. Uninstalled PSE v13

2. Used CCleaner to remove extra files

3. Tried to reinstall from disk - seems upon program removal it took something away that was needed to run my DVD burner Said device (DVD player) is working properly - but will NOT play the Adobe DVD... (still not sure if it is working or not)

4. Went to Adobe and downloaded the trial version

5. Added my ID# from box when asked

6. Organizer still would not open

7. Opened Editor v13 and applied update 13.1

8. Organizer still would not open

9. Opened Organizer in v9 - and created new empty catalog

10. Renamed old catalog files

11. Opened Organizer v13 and was FINALLY able to create a new catalog!!!! and Organizer opened!!!!!!!!!!!

Mind you I have tried time and again to create a new catalog file but Organizer 13 has constantly crashed before allowing me.... I 'think' the secret was creating a new catalog in my v9 program FIRST and then trying in v13.... Can't say for sure - just know that I have installed, reinstalled (over first install in case there was a glitch in first one), uninstalled, reinstalled, downloaded updates etc and none of it worked - this did (keeping fingers crossed)

BTW - I have LOST ALL TAGS - on 10's of thousands of photos .... Sigh - lots of work for me to do.........

_1GardenGal

Participant

I have almost the same troubles. Editor will open and work - but Organizer won't open AT ALL (but last night it worked (right after install). I allowed it to create a catalog (from my v9) and closed out for the night. This morning had a auto update for camera raw. Now Editor will open but not Organizer. Tried calling - says no support - tried chat - says no support (even though on website says there is support for 90 days after install chat person said it was only for 90 days after release - geeze!) and now it seems everyone is on the forums with this problem or one very like it and appears not many workable solutions I have used PSE since v2 (Business Edition I think it was called) and now I'm wondering why I am still using Adobe products as they surely don't care much about their customers!....

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amyl17756886

Participant

I can not get PSE13 phot editor to work on my win 7 system. I have installed it several times and the organizer part of the program works fine, just not the editor part.

I have tried the appmanager/creative cloud update, didn't work. Tried renaming the files as described in some of the posts, didn't work.

I updated my windows and it shows updated, didn't change a thing. I can not get editor to open.

As a matter of fact, I can not get creative cloud to sign me in, every time it kicks me back and says I need to sign in again, it is an endless circle. But, I can sign n on the website.

I tried to go to the 24/7 chat with a live person but it shows unavailable. I am at a loss for what to do.

Can someone help me get editor working...