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Bellefield
Bellefield
Participating Frequently
August 15, 2017
Question

Photoshop Elements 13 wont open

  • August 15, 2017
  • 2 replies
  • 4845 views

Hi,

my photoshop elements 13 will not open, regardless of what I do.  It was working fine a few weeks ago, I went on holiday and I'm just back and trying to upload and amend my photos but it just doesn't open.

I tried clicking on the short cut, nothing happens.

I've tried opening the program via the program menu, but nothing happens.

I have a dell laptop with windows 10, it was upgraded from windows 8 about a year ago.

I have had no problems with this in the past.

Can someone help me please, I have hundreds of wonderful pictures I want to download, enhance and publish, but I cannot do anything as elements refuses to work.

Thanks in advance for you help

Jay

    This topic has been closed for replies.

    2 replies

    Bellefield
    BellefieldAuthor
    Participating Frequently
    August 21, 2017

    yes

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    August 21, 2017

    Then launch Organizer. If you are not able to launch it, try clearing the application preferences.

    Go to location C:\Users\<username>\AppData\Roaming\Adobe\Elements Organizer\<version>\Organizer and delete pse.prf and status.dat files from here.

    Now try relaunching Organizer .

    For locating files from Organizer, select file and click on location from right panel, as instructed in previous replies.

    Thanks,

    Arshla

    Bellefield
    BellefieldAuthor
    Participating Frequently
    August 21, 2017

    Hi Arshla,

    I will try these when I get home tonight

    Jay

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    August 16, 2017

    Hi,

    Apologies for the inconvenience.

    • Please ensure that you've installed all Windows updates.
    • Try restarting your PC.

    In case the issue still persists, it's advisable to uninstall and re-install the application using your existing installer.

    Thanks,

    Arshla

      Bellefield
      BellefieldAuthor
      Participating Frequently
      August 16, 2017

      Hi Arshla,

      thanks for the response, however I had already checked for updates, and restarted my PC, so that option is not available to me.

      I have looked for the original box that the elements 13 came with, but can't find it, but I have the code key listed here on my adobe account.  If I uninstall the application, how can I re-install it - do you have a link I can use?

      Also, if I uninstall and re-install will it automatically link to all my old photos?

      I'm not a techie, so apologies if these are obvious questions.

      Jay

      D
      DuckWithHat
      Participant
      November 26, 2019

      Hi Jay,

      You can download from here- Download Photoshop Elements | 15, 14, 13, 12, 11, 10  (Choose the correct OS and version). Use the same serial number that you already possess.

      When you would re-install, all your photos and catalogs would remain intact.

      Please let me known if you've any further queries.

      Thanks,

      Arshla


      Hi, I would like to use my adobe photoshop elements 13. I don't have the serial, is there a way I can check on the computer?

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