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janeo46555354
janeo46555354
Participant
January 31, 2018
Question

Photoshop Elements 14 Editor has stopped working

  • January 31, 2018
  • 1 reply
  • 485 views

Hello,

I recently purchased an Epson PictureMate PM 400 and everything was working from Photoshop Elements 14 except I could not get borderless prints. It was suggested that I update my drivers for the printer. Once I did this now whenever I try to print from Elements I get the error message Photoshop Elements 14 Editor has stopped working and have to close the program.

I saw other posts on this and mentioned going to the local user/%appdata% folder etc. but I cannot find that folder. I am on Windows 10.

Can anyone assist please?

Thank you

Jane

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    1 reply

    janeo46555354
    janeo46555354Author
    Participant
    January 31, 2018

    Update - I uninstalled and reinstalled PS Elements 14 and now it just freezes when I click on print. I don't get an error message....just hangs there.

    janeo46555354
    janeo46555354Author
    Participant
    January 31, 2018

    Update...now after uninstalling and reinstalling when I go to print it just freezes up. I don't get the error message. I have to open Task Manager to shut down the program.

    janeo46555354
    janeo46555354Author
    Participant
    February 1, 2018

    Can you roll back the print driver which you updated for some reason? Apparently you were able to print successfully in the past.


    I did a system restore to yesterday morning before this whole thing began! Now Photoshop is back working but now I am back to not being able to print borderless to my Epson PictureMate but only when using Elements!

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