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Shabba11
Participant
January 17, 2017
Question

photoshop elements 15 could not complete request program error on .psd open

  • January 17, 2017
  • 1 reply
  • 547 views

I have just created twelve .psd files. They all saved just fine.  Now only five of them will open in PSE 15.  I receive the "..could not complete request..program error" message when trying to load/open these files.

I also saved the files as .jpg's and they appear just fine. But I now need to edit them .psd's and they won't load.

thanks

2017:01:16 19:21:09 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:09 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:09 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:09 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:09 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:09 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:09 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:11 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:12 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:13 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:21:14 : E:\Adobe\pse\main\elements\main\build\photoshop\le\sources\UDropZoneUtils.cpp : 1073 : REQUIRE failed

2017:01:16 19:35:26 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 19:35:36 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:09:13 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:09:23 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:09:32 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:11:35 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:11:54 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:14:33 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:24:29 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:29:54 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:36:26 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

2017:01:16 20:40:00 : E:\Adobe\pse\main\elements\main\build\photoshop\sources\USheetList.cpp : 245 : REQUIRE failed

    This topic has been closed for replies.

    1 reply

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    January 17, 2017

    Sorry for the inconvenience.

    Can you please try resetting preferences once. To do so,

    Go to Edit > Preferences and click on Reset Preferences on next launch.

    Now relaunch Photoshop Elements Editor and try opening the same .PSDs again.

    If issue still persists, I would request you to please share one of those .PSD file with me at anwesha@adobe.com

    This would help me in assisting you further.

    Thanks,

    Anwesha

    S
    Shabba11Author
    Participant
    January 17, 2017

    thank you.

    There is no "Reset Preferences on next launch" option under edit/preferences is pse 15

    S
    Shabba11Author
    Participant
    January 17, 2017

    Sorry, I see "reset preferences" under edit/preferences/general.

    I did that and relaunched pse with no results. I will send file to you, thanks

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