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P
PamAbbott
Participant
May 12, 2017
Question

Photoshop Elements 15 keeps crashing when I save

  • May 12, 2017
  • 1 reply
  • 1554 views

Photoshop Elements keeps crashing when I save...Any ideas? 

Here is the latest crash log:

Faulting application name: PhotoshopElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd45a0

Faulting module name: PhotoshopElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd45a0

Exception code: 0xc0000005

Fault offset: 0x0000000006c3307a

Faulting process id: 0x2448

Faulting application start time: 0x01d2cad9fa671efb

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Faulting module path: C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Report Id: f27019dc-07f6-41cf-9ab3-04be045598fb

Faulting package full name:

Faulting package-relative application ID:

This topic has been closed for replies.

1 reply

A
Anwesha Dev Chaudhary
Participating Frequently
May 15, 2017

Did you try clearing preferences once?

If not, please keep Ctrl+Alt+Shift keys pressed while launching Editor. A dialog will pop up asking to delete elements settings file? Say Yes.

Now try saving your file. Let us know if it still crashes.

Thanks,

Anwesha

R
richardb57115452
Participating Frequently
November 22, 2017

Can you tell me where I am going wrong as my Photoshop element 10 crashes every time I save a file. The file is saved by corrupted so I loose it

Process:               Adobe Photoshop Elements 10 Editor [8630]

Path:                  /Applications/Adobe Photoshop Elements 10 Editor.app/Contents/MacOS/Adobe Photoshop Elements 10 Editor

Identifier:            com.adobe.psexeditor

Version:               10.0 (10)

App Item ID:           465291110

App External ID:       4155134

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Photoshop Elements 10 Editor [8630]

User ID:               501

Date/Time:             2017-11-22 10:17:36.000 +0000

OS Version:            Mac OS X 10.13.1 (17B48)

Report Version:        12

Anonymous UUID:        1A580C24-32ED-07BD-0AD3-63CEB42E470B

Sleep/Wake UUID:       5A87F053-B3A8-46DB-B440-6D90E4076D78

Time Awake Since Boot: 87000 seconds

Time Since Wake:       940 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes:       0x0000000000000001, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Illegal instruction: 4

Termination Reason:    Namespace SIGNAL, Code 0x4

Terminating Process:   exc handler [0]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libsystem_malloc.dylib         0xa76b8ddc small_free_list_remove_ptr_no_clear + 570

1   libsystem_malloc.dylib         0xa76adadf small_free_list_remove_ptr + 163

2   libsystem_malloc.dylib         0xa76ad668 small_malloc_from_free_list + 161

3   libsystem_malloc.dylib         0xa76abdb0 szone_malloc_should_clear + 1498

4   libsystem_malloc.dylib         0xa76ab7d1 szone_malloc + 24

5   libsystem_malloc.dylib         0xa76bad64 default_zone_malloc + 49

6   libsystem_malloc.dylib         0xa76ab763 malloc_zone_malloc + 110

7   libsystem_malloc.dylib         0xa76aada6 malloc + 29

8   com.apple.CoreServices.CarbonCore 0x948349c1 CSMemNewPtr + 40

9   com.apple.CoreServices.CarbonCore 0x94833c97 CSMemNewHandle + 65

10  com.apple.CoreServices.CarbonCore 0x94833c50 NewHandle + 26

11  com.adobe.psexeditor           0x000e7991 0x1000 + 944529

12  com.adobe.psexeditor           0x00dd76d4 start + 10616256

13  com.adobe.psexeditor           0x00dd84c8 start + 10619828

14  com.adobe.psexeditor           0x001bc6a7 0x1000 + 1816231

15  com.adobe.psexeditor           0x001bb879 0x1000 + 1812601

16  com.adobe.psexeditor           0x000647e3 0x1000 + 407523

17  com.adobe.psexeditor           0x00068bcf 0x1000 + 424911

18  com.adobe.psexeditor           0x00665719 start + 2809349

19  com.adobe.psexeditor           0x0012a6f5 0x1000 + 1218293

20  com.adobe.psexeditor           0x00664fd4 start + 2807488

21  com.adobe.psexeditor           0x00665089 start + 2807669

22  com.adobe.psexeditor           0x006650da start + 2807750

23  com.adobe.psexeditor           0x00665287 start + 2808179

24  com.adobe.psexeditor           0x0074cc41 start + 3756845

25  com.adobe.psexeditor           0x0074ddf0 start + 3761372

26  com.adobe.psexeditor           0x0074e02f start + 3761947

27  com.adobe.psexeditor           0x0076fc85 start + 3900273

28  com.adobe.psexeditor           0x00770a8c start + 3903864

29  com.adobe.psexeditor           0x0089e9f8 start + 5140708

30  com.adobe.psexeditor           0x0086a203 start + 4925679

31  com.adobe.psexeditor           0x0043dfe7 start + 550611

32  com.adobe.psexeditor           0x0043f074 start + 554848

33  com.adobe.psexeditor           0x00edfcaf start + 11699099

34  com.adobe.psexeditor           0x00869486 start + 4922226

35  com.adobe.psexeditor           0x00436c72 start + 521054

36  com.adobe.psexeditor           0x004265a5 start + 453777

37  com.adobe.psexeditor           0x00424d30 start + 447516

38  com.adobe.psexeditor           0x0041c38d start + 412281

39  com.adobe.psexeditor           0x0041c505 start + 412657

40  com.adobe.psexeditor           0x0041b0a6 start + 407442

41  com.adobe.psexeditor           0x005e2df9 start + 2274533

42  com.adobe.psexeditor           0x005e2e92 start + 2274686

43  com.adobe.psexeditor           0x003b7a16 start + 258

44  com.adobe.psexeditor           0x003b793d start + 41

Thread 1:

0   libsystem_kernel.dylib         0xa7649d76 semaphore_timedwait_trap + 10

1   com.apple.CoreServices.CarbonCore 0x948b2071 MPWaitOnSemaphore + 86

2   MultiProcessor Support         0x1f2b9aac ThreadFunction(void*) + 78

3   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

4   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

5   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

6   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 2:

0   libsystem_kernel.dylib         0xa7649d76 semaphore_timedwait_trap + 10

1   com.apple.CoreServices.CarbonCore 0x948b2071 MPWaitOnSemaphore + 86

2   MultiProcessor Support         0x1f2b9aac ThreadFunction(void*) + 78

3   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

4   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

5   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

6   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 3:

0   libsystem_kernel.dylib         0xa7649d76 semaphore_timedwait_trap + 10

1   com.apple.CoreServices.CarbonCore 0x948b2071 MPWaitOnSemaphore + 86

2   MultiProcessor Support         0x1f2b9aac ThreadFunction(void*) + 78

3   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

4   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

5   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

6   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 4:

0   libsystem_kernel.dylib         0xa7649d76 semaphore_timedwait_trap + 10

1   com.apple.CoreServices.CarbonCore 0x948b2071 MPWaitOnSemaphore + 86

2   MultiProcessor Support         0x1f2b9aac ThreadFunction(void*) + 78

3   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

4   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

5   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

6   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 5:

0   libsystem_kernel.dylib         0xa7649d76 semaphore_timedwait_trap + 10

1   com.apple.CoreServices.CarbonCore 0x948b2071 MPWaitOnSemaphore + 86

2   MultiProcessor Support         0x1f2b9aac ThreadFunction(void*) + 78

3   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

4   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

5   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

6   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 6:

0   libsystem_kernel.dylib         0xa7649d76 semaphore_timedwait_trap + 10

1   com.apple.CoreServices.CarbonCore 0x948b2071 MPWaitOnSemaphore + 86

2   MultiProcessor Support         0x1f2b9aac ThreadFunction(void*) + 78

3   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

4   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

5   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

6   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 7:

0   libsystem_kernel.dylib         0xa7649d76 semaphore_timedwait_trap + 10

1   com.apple.CoreServices.CarbonCore 0x948b2071 MPWaitOnSemaphore + 86

2   MultiProcessor Support         0x1f2b9aac ThreadFunction(void*) + 78

3   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

4   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

5   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

6   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 8:

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa77814db _pthread_cond_wait + 658

2   libsystem_pthread.dylib       0xa7783130 pthread_cond_wait$UNIX2003 + 51

3   com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4   com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5   com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6   AdobeACE                       0x03240f81 0x3201000 + 262017

7   AdobeACE                       0x03240979 0x3201000 + 260473

8   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

10  libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

11  libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 9:

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa77814db _pthread_cond_wait + 658

2   libsystem_pthread.dylib       0xa7783130 pthread_cond_wait$UNIX2003 + 51

3   com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4   com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5   com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6   AdobeACE                       0x03240f81 0x3201000 + 262017

7   AdobeACE                       0x03240979 0x3201000 + 260473

8   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

10  libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

11  libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 10:

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa77814db _pthread_cond_wait + 658

2   libsystem_pthread.dylib       0xa7783130 pthread_cond_wait$UNIX2003 + 51

3   com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4   com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5   com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6   AdobeACE                       0x03240f81 0x3201000 + 262017

7   AdobeACE                       0x03240979 0x3201000 + 260473

8   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

10  libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

11  libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 11:

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa77814db _pthread_cond_wait + 658

2   libsystem_pthread.dylib       0xa7783130 pthread_cond_wait$UNIX2003 + 51

3   com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4   com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5   com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6   AdobeACE                       0x03240f81 0x3201000 + 262017

7   AdobeACE                       0x03240979 0x3201000 + 260473

8   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

10  libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

11  libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 12:

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa77814db _pthread_cond_wait + 658

2   libsystem_pthread.dylib       0xa7783130 pthread_cond_wait$UNIX2003 + 51

3   com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4   com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5   com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6   AdobeACE                       0x03240f81 0x3201000 + 262017

7   AdobeACE                       0x03240979 0x3201000 + 260473

8   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

10  libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

11  libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 13:

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa77814db _pthread_cond_wait + 658

2   libsystem_pthread.dylib       0xa7783130 pthread_cond_wait$UNIX2003 + 51

3   com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4   com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5   com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6   AdobeACE                       0x03240f81 0x3201000 + 262017

7   AdobeACE                       0x03240979 0x3201000 + 260473

8   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

10  libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

11  libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 14:

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa77814db _pthread_cond_wait + 658

2   libsystem_pthread.dylib       0xa7783130 pthread_cond_wait$UNIX2003 + 51

3   com.apple.CoreServices.CarbonCore 0x948d7938 TSWaitOnCondition + 113

4   com.apple.CoreServices.CarbonCore 0x948d7b2a TSWaitOnConditionTimedRelative + 173

5   com.apple.CoreServices.CarbonCore 0x948b1e58 MPWaitOnQueue + 189

6   AdobeACE                       0x03240f81 0x3201000 + 262017

7   AdobeACE                       0x03240979 0x3201000 + 260473

8   com.apple.CoreServices.CarbonCore 0x948b22a2 PrivateMPEntryPoint + 51

9   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

10  libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

11  libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 15:

0   libsystem_kernel.dylib         0xa7649e72 mach_wait_until + 10

1   libsystem_c.dylib             0xa75c5a8e nanosleep + 322

2   com.adobe.PSAutomate           0x22dca7f3 ScObjects::Thread::sleep(unsigned int) + 143

3   com.adobe.PSAutomate           0x22dca853 ScObjects::Thread::wait(unsigned int) + 23

4   com.adobe.PSAutomate           0x22da39e6 ScObjects::BridgeTalkThread::run() + 332

5   com.adobe.PSAutomate           0x22dcab13 ScObjects::Thread::go(void*) + 239

6   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

7   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

8   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 16:: CVDisplayLink

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa77814db _pthread_cond_wait + 658

2   libsystem_pthread.dylib       0xa7783130 pthread_cond_wait$UNIX2003 + 51

3   com.apple.CoreVideo           0x94f993ce CVDisplayLink::runIOThread() + 980

4   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

5   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

6   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 17:

0   libsystem_kernel.dylib         0xa7652d6e __psynch_cvwait + 10

1   libsystem_pthread.dylib       0xa7781525 _pthread_cond_wait + 732

2   libsystem_pthread.dylib       0xa7782872 pthread_cond_timedwait_relative_np + 27

3   com.apple.CoreServices.CarbonCore 0x948d7b10 TSWaitOnConditionTimedRelative + 147

4   com.apple.CoreServices.CarbonCore 0x948d7710 TSWaitOnSemaphoreCommon + 453

5   com.apple.CoreServices.CarbonCore 0x948d78c2 TSWaitOnSemaphoreRelative + 24

6   com.apple.CoreServices.CarbonCore 0x94899e2a AsyncFileThread(void*) + 274

7   libsystem_pthread.dylib       0xa778050d _pthread_body + 347

8   libsystem_pthread.dylib       0xa77803b2 _pthread_start + 357

9   libsystem_pthread.dylib       0xa777fa8e thread_start + 34

Thread 18:

0   libsystem_kernel.dylib         0xa765371a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0xa7780090 _pthread_wqthread + 1536

2   libsystem_pthread.dylib       0xa777fa6a start_wqthread + 34

Thread 19:

0   libsystem_kernel.dylib         0xa765371a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0xa7780090 _pthread_wqthread + 1536

2   libsystem_pthread.dylib       0xa777fa6a start_wqthread + 34

Thread 20:

0   libsystem_kernel.dylib         0xa765371a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0xa7780090 _pthread_wqthread + 1536

2   libsystem_pthread.dylib       0xa777fa6a start_wqthread + 34

Thread 21:

0   libsystem_kernel.dylib         0xa765371a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0xa7780090 _pthread_wqthread + 1536

2   libsystem_pthread.dylib       0xa777fa6a start_wqthread + 34

Thread 22:

0   libsystem_kernel.dylib         0xa765371a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0xa7780090 _pthread_wqthread + 1536

2   libsystem_pthread.dylib       0xa777fa6a start_wqthread + 34

Thread 23:

0   libsystem_kernel.dylib         0xa765371a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0xa7780090 _pthread_wqthread + 1536

2   libsystem_pthread.dylib       0xa777fa6a start_wqthread + 34

Thread 24:

0   libsystem_kernel.dylib         0xa765371a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0xa7780090 _pthread_wqthread + 1536

2   libsystem_pthread.dylib       0xa777fa6a start_wqthread + 34

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000000  ebx: 0xc3e84986  ecx: 0xbfffc36c  edx: 0xa7649c56

  edi: 0x000000ff  esi: 0x00000009  ebp: 0xbfffc488  esp: 0xbfffc460

   ss: 0x00000023  efl: 0x00010282  eip: 0xa76b8ddc   cs: 0x0000001b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

  cr2: 0x127fd000

 

Logical CPU:     0

Error Code:      0x00000000

Trap Number:     6

R
richardb57115452
Participating Frequently
November 22, 2017

I have tried doing what you suggest but it doesn't work.

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