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R
racecar
Participant
November 15, 2016
Question

Photoshop Elements 15 kicks me off internet

  • November 15, 2016
  • 2 replies
  • 2256 views

I just purchased and installed Photoshop Elements 15. I've never owned any of these photo editors before. I am using Windows 10 on my home laptop on my home router's wi-fi. Since I've installed it 2 nights ago, whenever I am on the internet I am getting kicked off my connection. I have a feeling it is somehow related to PE because I was not having this problem before the installation. I've unistalled the program and will see if this makes a difference. Any ideas or suggestions why this would be happening and what to do about it?

This topic has been closed for replies.

2 replies

RaushanKumar
Adobe Employee
RaushanKumar
Adobe Employee
November 18, 2016

Hi Rebecca,

I would recommend that please recheck the internet connection first. If this doesn't fix your issue then could you please answer following questions.

1. Do you also observe this issue when Photoshop Elements is not running?

2. Are you seeing this issue in a particular scenario or a workflow?

3. Have you installed any other software parallel to the PSE15 which may affect the connectivity?

Thanks,

Raushan

G
gtptech231
Participating Frequently
December 1, 2016

I have a similar problem, Photoshop Elements 15 not connected.....It updates fine, but when I try to put in my serial key (legally purchased) it won't connect ?  Any settings I missing ?  It's not my internet, I loaded it on two separate computers at different times and it does the exact same thing .?

G
gtptech231
Participating Frequently
December 5, 2016

gtptech231 wrote:

I have a similar problem, Photoshop Elements 15 not connected.....It updates fine, but when I try to put in my serial key (legally purchased) it won't connect ? Any settings I missing ? It's not my internet, I loaded it on two separate computers at different times and it does the exact same thing .?

What is your operating system?  Can you post the contents of your Hosts file?  Hosts file in a Windows system is located at this location:

<C:\Windows\System32\drivers\etc>


It is a Windows 10 HP computer. Also tried an install on an ASUS Windows 10 laptop, same thing. Deleting host file did nothing !

I am still having major issues. Serial Number was for a Mac computer, now I have a proper Windows Serial Number. Contacted Adobe direct to try and help. I did get the Serial Number to go through once, but I had one number wrong, so it told me false key. I input correct key, still not able to connect to internet ! Help !

  1. Copyright (c) 1993-2009 Microsoft Corp.

#

  1. This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

  1. This file contains the mappings of IP addresses to host names. Each

  2. entry should be kept on an individual line. The IP address should

  3. be placed in the first column followed by the corresponding host name.

  4. The IP address and the host name should be separated by at least one

  5. space.

#

  1. Additionally, comments (such as these) may be inserted on individual

  2. lines or following the machine name denoted by a '#' symbol.

#

  1. For example:

#

  1. 102.54.94.97 rhino.acme.com # source server

  2. 38.25.63.10 x.acme.com # x client host

  1. localhost name resolution is handled within DNS itself.

  2. 127.0.0.1 localhost

  3. ::1 localhost

127.0.0.1 na1r.services.adobe.com

127.0.0.1 hlrcv.stage.adobe.com

127.0.0.1 lmlicenses.wip4.adobe.com

127.0.0.1 lm.licenses.adobe.com

127.0.0.1 activate.adobe.com

127.0.0.1 practivate.adobe.com

mytaxsite
mytaxsite
Inspiring
November 15, 2016

What exactly do you mean by "kicks me off internet".  are you saying that your internet connection is cut off?  How do you know that?  Have you tried using some video sites to see if you can view something in a live environment?

Have you activated your product yet?  Activation is always required to continue using the application after 30 days.

R
racecarAuthor
Participant
November 15, 2016

To clarify - whether I am using PSE or not, i get a notification that I am not connected to the internet. When I see that I go into a browser and sure enough I have no internet connection. When my son was using my laptop (under his own user ID) for his own web browsing, the connection was constantly being lost.

I'm assuming I've activated the program. I've entered the serial number and installed program and followed whatever it asked me to do. I've been able to upload pictures and try to navigate around the program as best I can (since I'm a novice) but overall it seems very slow and then I get the notification that I've lost my internet connection.

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