Photoshop Elements 15 Organizer won't import photos

Report · Dec 17, 2016

Photoshop Elements 15 Organizer won't important photos. It keep crashing and closes. According to the Windows 10 compatibility analyzer, this product will not work in Windows 10.

Any thoughts or ideas?

Thank you.

Brian

Report · Dec 18, 2016

Brian Kehoe wrote:
Photoshop Elements 15 Organizer won't important photos. It keep crashing and closes. According to the Windows 10 compatibility analyzer, this product will not work in Windows 10.
Any thoughts or ideas?
Thank you.
Brian

It seems that the Windows compatibility analyzer has not been updated, nearly all recent versions of Elements do work well on Windows 10 esplecially the latest PSE15 version.

Can you describe your problem with more details, what works or does not work, your workflow, possible error messages ? Still better, posting screenshots?

Report · Dec 18, 2016

I am getting only one error message. Please see below. Thank you.

Report · Dec 19, 2016

Hi Brian,

Can you please confirm if the crash happens as soon as you launch organizer or only when you try importing some files?

Please download the crash registry from here - Dropbox - werwindows7.reg and run it on your machine. Next time Organizer crashes, please check C:/Dumpstore location for a /dmp file. Please upload the same to folder - Dropbox - Brian

That would be helpful in investigating the cause of failure.

Thanks

Andaleeb

Report · Dec 23, 2016

I'm not entirely sure that I did this right. Could you check the DropBox folder?

Report · Dec 21, 2016

I get same message and was told to contact Microsoft. Microsoft suggested uninstall and re-install. After doing so Same problem occurs. contacted Adobe and they are going to call me back if not fix after this I am done with elements and will want a refund.

Report · Dec 21, 2016

It only happens after Organizer has been opened and you try to import photos or files

Report · Dec 21, 2016

Hi William,

We apologize for the inconvenience.

Please download the crash registry from here - Dropbox - werwindows7.reg and run it on your machine. Next time Organizer crashes, please check C:/Dumpstore location for a /dmp file. Please upload the same to folder- Dropbox - William

That would be helpful in investigating the cause of failure.

Thanks

Andaleeb

Report · Dec 30, 2016

It also crashes when I try to set up automatic imports of watched folders. and reconnecting missing files. IS Adobe working on this problem. I am running Windows 10

Report · Jan 11, 2017

Hi William and Brian,

We haven't received the requested dump files in dropbox folder yet. Can you please check once?

Thanks

Andaleeb

Report · Feb 19, 2017

Hi Brian,

Did you ever get a satisfactory answer. I have just purchased 15 and when I point to Import or File or any other commands in the Organiser nothing happens the Organiser just sits there doing nothing,

If I open Editor they do work.

I can't import my photos. But it did work once for a short time and imported a dozen or so then stopped again.

Can you help?

Roy