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bettybnewday56
Participant
January 4, 2017
Question

Photoshop elements 15

  • January 4, 2017
  • 1 reply
  • 196 views

I purchased this program last week and paid quite a bit for it.  I am on a fixed income and do not have a lot of money to spend on things like this but my daughter gave me an amazon card for Christmas and I purchased program.  I also get an error message telling me that the program is not responding and that windows will let me know as soon as they have the answer to the problem.  Is this the way that adobe does business because I see that there are many others with the same problem  My question is what exactly do you guys plan to do about this?

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 4, 2017

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    Also, this is a user to user forum, not Adobe support... so the people here can only offer advice, we can't directly fix anything

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