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dorin30105356
Participant
July 21, 2018
Question

Photoshop Elements 2018 Crashes at Launch

  • July 21, 2018
  • 1 reply
  • 829 views

Running Photoshop Elements 2018 and it crashes at launch.  This is on a Dell Inspiron Windows 10 (1803) computer, 8GB RAM, Intel Core I5- 8400 CPU and the Dell Backup and Restore application/feature is not installed. Every time when accessing the Organizer the application will crash and the ElementsSmartTag process is consuming 40% to 50% when once it crashes.  The application will load, but once this process starts the application crashes.  It seems as though several users have seen a similar experience, has anyone been able to get around this issue?

Below is the error that is presented in Event Viewer when the application crashes.

Application Error - Event ID 1000

Faulting application name: PhotoshopElementsOrganizer.exe, version: 16.0.0.0, time stamp: 0x59aad916

Faulting module name: PhotoshopElementsOrganizer.exe, version: 16.0.0.0, time stamp: 0x59aad916

Exception code: 0xc0000005

Fault offset: 0x000000000197a60a

Faulting process id: 0x3228

Faulting application start time: 0x01d4214ac4a34a70

Faulting application path: C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe

Report Id: 6713f8fe-292b-4d1a-b008-e1026c465145

Faulting package full name:

Faulting package-relative application ID:

Additionally, I have uninstalled and re-installed the application and it continues to crash.

Any assistance that can be provided would be appreciated.

    This topic has been closed for replies.

    1 reply

    MichelBParis
    MichelBParis
    Legend
    July 22, 2018

    Would the organizer open if you launch it while keeping the shift key pressed?

    That should show a menu allowing to open the organizer with an empty new catalog or to 'repair' the current catalog.

    If you can open the catalog, you can go to the menu Edit >> Preferences and disable smart tagging.

    On the other hand, if you have recently updated Windows 10 to the 1803 version, read this:

    Error: An integer between 50 and 8 is required | Elements | Windows 10

    V
    Vermonster3141
    Participant
    September 22, 2018

    I am having the same problem.  Tried uninstalling and reinstalling but to no avail.  Launching the Organizer w/ the shift key pressed does not help; I cannot start Organizer.

    Problem signature:
    P1: PhotoshopElementsOrganizer.exe
    P2: 16.0.0.0
    P3: 59aad916
    P4: ucrtbase.dll
    P5: 10.0.17134.254
    P6: ea85cc89
    P7: 000000000006e55e
    P8: c0000409
    P9: 0000000000000007
    P10:

    For what it is worth, the log file in Roaming\Adobe\Elements Organizer\16.0\Organizer, contains the following, perhaps indicating it can't get past initializing MediaCore (not sure what a healthy log file would look like!)

           0 Elements Organizer 16.0.0.0 Log (5) started 2018-09-22 14:20:33.742

    [20180922T142033]        1 (+   0) Windows OS Version as reported by Qt: 0xc0

    [20180922T142033]        1 (+   0) Desktop Resolution: 1920 x 1080 Depth: 32

    [20180922T142033]        1 (+   0) Begin AMT Library calls

    [20180922T142034]      274 (+ 273) End AMT Library calls

    [20180922T142034]     1122 (+ 848) problem opening C:\Users\Mark\AppData\Roaming\Adobe\Elements Organizer\16.0\Organizer\status.dat for reading, maintaining default values

    [20180922T142034]     1125 (+   3) BEGIN PtAppPreferences -> load()...

    [20180922T142034]     1127 (+   2) PtAppPreferences::setDefaults m_strRevelDownloadFolder=

    [20180922T142034]     1127 (+   0) Error loading .prf(preferences) file

    [20180922T142034]     1127 (+   0) PtAppPreferences::load  m_strRevelDownloadFolder=

    [20180922T142034]     1127 (+   0) PtAppPreferences -> load() :: PSE installed only

    [20180922T142034]     1127 (+   0) END PtAppPreferences -> load()

    [20180922T142034]     1130 (+   3) Primary Font: Tahoma

    [20180922T142034]     1131 (+   1) Loading Bitmaps...

    [20180922T142035]     1396 (+ 265) Loading Components...

    [20180922T142035]     1396 (+   0) Initializing BIB Host...

    [20180922T142035]     1397 (+   1) Initializing Bravo Components...

    [20180922T142035]     1397 (+   0) Initializing Bravo

    [20180922T142036]     2582 (+1185) Initializing color settings

    [20180922T142036]     2606 (+  24) Monitor color profile: sRGB IEC61966-2.1

    [20180922T142036]     2606 (+   0) Initializing XMP

    [20180922T142036]     2607 (+   1) Initializing Plug-in Host...

    [20180922T142036]     2608 (+   1) Initializing Photoshop Adapter...

    [20180922T142036]     2609 (+   1) Initializing AS Host...

    [20180922T142036]     2610 (+   1) Initializing Plug-ins...

    [20180922T142036]     2667 (+  57) BEGIN -> pse_util::add_mime_types

    [20180922T142036]     2667 (+   0) END -> pse_util::add_mime_types

    [20180922T142036]     2667 (+   0) BEGIN PtComponentLoad->InitializeAdvancedComponents()...

    [20180922T142036]     2668 (+   1) Plug-ins found:

    [20180922T142036]     2668 (+   0)   C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe (Sweet Pea 2 Adapter Plugin)

    [20180922T142036]     2668 (+   0)   C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 16\File Formats\Camera Raw.8bi

    [20180922T142036]     2668 (+   0)   C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 16\File Formats\Camera Raw.8bi (Camera Raw)

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (PNG)

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (CompuServe GIF)

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf (BMP)

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\Filters\Standard MultiPlugin.8bf

    [20180922T142036]     2668 (+   0)   Plug-Ins\File Formats\Pixar.8BI (Pixar)

    [20180922T142036]     2668 (+   0)   Plug-Ins\Organizer Only\PhotoshopAdapter.apl (Photoshop Adapter)

    [20180922T142036]     2668 (+   0) File format plug-ins:

    [20180922T142036]     2668 (+   0)   Camera Raw (R: tif crw nef raf orf mrw dcr mos raw pef srf dng x3f cr2 erf sr2 kdc mfw mef arw nrw rw2 rwl iiq 3fr fff srw gpr dxo)

    [20180922T142036]     2668 (+   0)   PNG (R: png pns)

    [20180922T142036]     2668 (+   0)   CompuServe GIF (R: gif)

    [20180922T142036]     2668 (+   0)   BMP (R: bmp rle dib)

    [20180922T142036]     2668 (+   0)   Pixar (R: pxr)

    [20180922T142036]     2668 (+   0) Initializing CoolType

    [20180922T142036]     2668 (+   0) END PtComponentLoad->InitializeAdvancedComponents()

    [20180922T142036]     2669 (+   1) Initializing MediaCore Components...

    [20180922T142036]     2669 (+   0) Initializing MediaCore Begin

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