Photoshop Elements 2018 Crashes at Launch

Report · Jul 21, 2018

Running Photoshop Elements 2018 and it crashes at launch. This is on a Dell Inspiron Windows 10 (1803) computer, 8GB RAM, Intel Core I5- 8400 CPU and the Dell Backup and Restore application/feature is not installed. Every time when accessing the Organizer the application will crash and the ElementsSmartTag process is consuming 40% to 50% when once it crashes. The application will load, but once this process starts the application crashes. It seems as though several users have seen a similar experience, has anyone been able to get around this issue?

Below is the error that is presented in Event Viewer when the application crashes.

Application Error - Event ID 1000

Faulting application name: PhotoshopElementsOrganizer.exe, version: 16.0.0.0, time stamp: 0x59aad916

Faulting module name: PhotoshopElementsOrganizer.exe, version: 16.0.0.0, time stamp: 0x59aad916

Exception code: 0xc0000005

Fault offset: 0x000000000197a60a

Faulting process id: 0x3228

Faulting application start time: 0x01d4214ac4a34a70

Faulting application path: C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe

Faulting module path: C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe

Report Id: 6713f8fe-292b-4d1a-b008-e1026c465145

Faulting package full name:

Faulting package-relative application ID:

Additionally, I have uninstalled and re-installed the application and it continues to crash.

Any assistance that can be provided would be appreciated.

Report · Jul 21, 2018

Would the organizer open if you launch it while keeping the shift key pressed?

That should show a menu allowing to open the organizer with an empty new catalog or to 'repair' the current catalog.

If you can open the catalog, you can go to the menu Edit >> Preferences and disable smart tagging.

On the other hand, if you have recently updated Windows 10 to the 1803 version, read this:

Error: An integer between 50 and 8 is required | Elements | Windows 10

Report · Sep 22, 2018

I am having the same problem. Tried uninstalling and reinstalling but to no avail. Launching the Organizer w/ the shift key pressed does not help; I cannot start Organizer.

Problem signature:
P1: PhotoshopElementsOrganizer.exe
P2: 16.0.0.0
P3: 59aad916
P4: ucrtbase.dll
P5: 10.0.17134.254
P6: ea85cc89
P7: 000000000006e55e
P8: c0000409
P9: 0000000000000007
P10:

For what it is worth, the log file in Roaming\Adobe\Elements Organizer\16.0\Organizer, contains the following, perhaps indicating it can't get past initializing MediaCore (not sure what a healthy log file would look like!)

0 Elements Organizer 16.0.0.0 Log (5) started 2018-09-22 14:20:33.742

[20180922T142033] 1 (+ 0) Windows OS Version as reported by Qt: 0xc0

[20180922T142033] 1 (+ 0) Desktop Resolution: 1920 x 1080 Depth: 32

[20180922T142033] 1 (+ 0) Begin AMT Library calls

[20180922T142034] 274 (+ 273) End AMT Library calls

[20180922T142034] 1122 (+ 848) problem opening C:\Users\Mark\AppData\Roaming\Adobe\Elements Organizer\16.0\Organizer\status.dat for reading, maintaining default values

[20180922T142034] 1125 (+ 3) BEGIN PtAppPreferences -> load()...

[20180922T142034] 1127 (+ 2) PtAppPreferences::setDefaults m_strRevelDownloadFolder=

[20180922T142034] 1127 (+ 0) Error loading .prf(preferences) file

[20180922T142034] 1127 (+ 0) PtAppPreferences::load m_strRevelDownloadFolder=

[20180922T142034] 1127 (+ 0) PtAppPreferences -> load() :: PSE installed only

[20180922T142034] 1127 (+ 0) END PtAppPreferences -> load()

[20180922T142034] 1130 (+ 3) Primary Font: Tahoma

[20180922T142034] 1131 (+ 1) Loading Bitmaps...

[20180922T142035] 1396 (+ 265) Loading Components...

[20180922T142035] 1396 (+ 0) Initializing BIB Host...

[20180922T142035] 1397 (+ 1) Initializing Bravo Components...

[20180922T142035] 1397 (+ 0) Initializing Bravo

[20180922T142036] 2582 (+1185) Initializing color settings

[20180922T142036] 2606 (+ 24) Monitor color profile: sRGB IEC61966-2.1

[20180922T142036] 2606 (+ 0) Initializing XMP

[20180922T142036] 2607 (+ 1) Initializing Plug-in Host...

[20180922T142036] 2608 (+ 1) Initializing Photoshop Adapter...

[20180922T142036] 2609 (+ 1) Initializing AS Host...

[20180922T142036] 2610 (+ 1) Initializing Plug-ins...

[20180922T142036] 2667 (+ 57) BEGIN -> pse_util::add_mime_types

[20180922T142036] 2667 (+ 0) END -> pse_util::add_mime_types

[20180922T142036] 2667 (+ 0) BEGIN PtComponentLoad->InitializeAdvancedComponents()...

[20180922T142036] 2668 (+ 1) Plug-ins found:

[20180922T142036] 2668 (+ 0) C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe (Sweet Pea 2 Adapter Plugin)

[20180922T142036] 2668 (+ 0) C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 16\File Formats\Camera Raw.8bi

[20180922T142036] 2668 (+ 0) C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 16\File Formats\Camera Raw.8bi (Camera Raw)

[20180922T142036] 2668 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

[20180922T142036] 2668 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (PNG)

[20180922T142036] 2668 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (CompuServe GIF)

[20180922T142036] 2668 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (BMP)

[20180922T142036] 2668 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf

[20180922T142036] 2668 (+ 0) Plug-Ins\File Formats\Pixar.8BI (Pixar)

[20180922T142036] 2668 (+ 0) Plug-Ins\Organizer Only\PhotoshopAdapter.apl (Photoshop Adapter)

[20180922T142036] 2668 (+ 0) File format plug-ins:

[20180922T142036] 2668 (+ 0) Camera Raw (R: tif crw nef raf orf mrw dcr mos raw pef srf dng x3f cr2 erf sr2 kdc mfw mef arw nrw rw2 rwl iiq 3fr fff srw gpr dxo)

[20180922T142036] 2668 (+ 0) PNG (R: png pns)

[20180922T142036] 2668 (+ 0) CompuServe GIF (R: gif)

[20180922T142036] 2668 (+ 0) BMP (R: bmp rle dib)

[20180922T142036] 2668 (+ 0) Pixar (R: pxr)

[20180922T142036] 2668 (+ 0) Initializing CoolType

[20180922T142036] 2668 (+ 0) END PtComponentLoad->InitializeAdvancedComponents()

[20180922T142036] 2669 (+ 1) Initializing MediaCore Components...

[20180922T142036] 2669 (+ 0) Initializing MediaCore Begin