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mg122
Participant
January 24, 2019
Question

PhotoShop Elements 2019 17.0 Not compatible with Mac Mojave

  • January 24, 2019
  • 1 reply
  • 1489 views

Since I purchased PhotoShop Elements in Oct 2018 it has not run properly (MacBook Pro with Mojave) I very often have the whirling disk icon. I have to force quit and restart. I have tried re-installing. I have spoken to Apple regarding my Mac and there is not a problem such as memory size that they can identify. I only have this problem with Adobe PhotoShop.

    This topic has been closed for replies.

    1 reply

    99jon
    99jon
    Legend
    January 24, 2019

    Try trashing the prefs which is often necessary after updating Mac OS.

    Quit Elements

    Launch Finder and go to your Username >>Library >> Preferences

    Send the following files/folders to the trash:

    Adobe Photoshop Elements 17 Paths

    Adobe Photoshop Elements 17 Settings

    com.adobe.Elements Organizer.17.plist

    com.adobe.PhotoshopElements.plist

    The library is hidden in recent versions of Mac OS. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

    richardc2101500
    richardc2101500
    Participant
    January 24, 2019

    I have a similar prob but in elements 12....if i use the straighten tool or the yellow reduce button or green resize window button, the app crashes. i deleted the items from the library as in your above suggested actions and downloaded a fresh 12 from Adobe, reloaded, but to no avail, problem persists. I think this may have started after Mojave upgrade?? Apple have taken a look but say its an Adobe prob.

    H
    Holger-erf
    Participant
    January 24, 2019

    Glad to help.

    mg122  may like to try it.


    Hello,
    I have the same problem as mg122 see here: https://forums.adobe.com/thread/2584727. The problem seems to have multiple users.
    Uninstalling Photoshop elements does not help. The delete the
    files
    Adobe Photoshop Elements 17 Paths
    Adobe Photoshop Elements 17 Settings
    com.adobe.Elements Organizer.17.plist
    com.adobe.PhotoshopElements.plist
    does not help either.
    The inclusion of Photoshop elements in "Security / Privacy / Accessibility" did not help either.

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